Summary
Overview
Work History
Education
Skills
Timeline
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Grace Hooge

Sussex,WI

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Excelled in policy enforcement and streamlining store operations. Demonstrates exceptional decision-making and an energetic approach to leading a team of workers.

Overview

5
5
years of professional experience

Work History

Shift Lead Manager

Walgreens
01.2022 - Current
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Open and close the store by doing a multitude of tasks, such as handling money and balancing safe counts, cleaning the aisles and ensuring products were organized in their shelves, and locking/unlocking entrances to our store.
  • Help customers resolve their problems when coworkers were unable to find a solution.

Servers Assistant/Restaurant Hostess

Grimaldi's Coal Brick Oven Pizzeria
07.2021 - 12.2021
  • Answered customer questions about hours, seating, and menu information.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Supported servers by running food and obtaining drinks for customers, bussed tables after customers left, and kept the dining area ready for every guest.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Hostess

Park Avenue Pizza Company
01.2021 - 07.2021
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Hostess/Lead Busser

Revere's Wells Street Tavern
07.2020 - 12.2020
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Backed up servers by checking on tables and retrieving items for guests.

Drive-Thru Cashier/Head Bagger

Culvers
09.2019 - 06.2020
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.

Education

High School Diploma -

Arrowhead High School
Hartland, WI

Skills

  • Policy Enforcement
  • Employee Training
  • Operations Management
  • Team motivation
  • Inventory Control
  • Accurate money handling
  • Decision-Making
  • Energetic and Enthusiastic
  • Opening and closing procedures
  • Punctual and Reliable
  • Flexible Schedule
  • Workplace Safety

Timeline

Shift Lead Manager

Walgreens
01.2022 - Current

Servers Assistant/Restaurant Hostess

Grimaldi's Coal Brick Oven Pizzeria
07.2021 - 12.2021

Hostess

Park Avenue Pizza Company
01.2021 - 07.2021

Hostess/Lead Busser

Revere's Wells Street Tavern
07.2020 - 12.2020

Drive-Thru Cashier/Head Bagger

Culvers
09.2019 - 06.2020

High School Diploma -

Arrowhead High School

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