Grace Hooks
Pensacola,FL
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Servant leader.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Manager
Winn Dixie Supermarket
Pensacola, FL
06.2013 - Current
- Recruited, trained and supervised new employees.
- Established customer service standards and monitored staff compliance.
- Monitored inventory levels and placed orders to restock shelves.
- Performed regular price checks to ensure competitive pricing.
- Implemented efficient systems for tracking stock movement.
- Developed strategies to maximize sales and profitability.
- Managed daily banking activities such as deposits and withdrawals.
- Assessed operational efficiency of the store's departments.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Maintained accurate records of employee performance reviews.
- Organized promotional events to increase product awareness.
- Enhanced customer satisfaction and store operations through relationship building.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Delegated work to staff, setting priorities and goals.
- Build and maintain a culture of belonging and inclusion.
Store Manager
Starbucks
Gulf Breeze, FL
07.2007 - 06.2013
- Trained and supervised new employees.
- Established customer service standards and monitored staff compliance.
- Monitored inventory levels and placed orders to restock shelves.
- Implemented efficient systems for tracking stock movement.
- Managed daily banking activities such as deposits and withdrawals.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of employee performance reviews.
- Organized promotional events to increase product awareness.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Monitored employee performance and identified performance gaps for corrective action.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Updated and maintained store signage and displays.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Mitigated business risks by working closely with staff members and assessing performance.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
Some College (No Degree) -
The University of West Florida
Pensacola, FLSkills
- Payroll Management
- Retail Inventory Management
- Employee Training
- Operational budgeting
- Store Merchandising
- Talent Recruitment
- Team Development
- Operations Management
- Documentation And Reporting
- Vendor Management
- Process Improvements
- Team Building and Leadership
- Outstanding communication skills
- Cash Management
- Performance Reviews
- Inventory Management
- Order Management
- Program implementation
- Employee Terminations
- Implementing Policy and Procedures
- Special Events
- Work Planning and Prioritization
- Staff Supervision
- Strategic thinker
- Reliable
- Team motivation
- Multitasking and Organization
- Operational Efficiency
- Problem-Solving
- Flexible Schedule
- Delegating Work
- Customer Service
- Friendly and Positive
- Budgeting and cost control
- Culture development
- Employee Scheduling
Affiliations
- Martial Arts (Black Belt in Taekwondo and Purple Belt in Brazilian Jiu Jitsu)
- Avid reader
- Gardener
- Homeowner
Accomplishments
- Graduate of Empowered Leaders Program
- Selected for Advanced Leader Program
- Toastmaster Program
Certification
- Food Safety Certified
Timeline
Store Manager
Winn Dixie Supermarket
06.2013 - Current
Store Manager
Starbucks
07.2007 - 06.2013
Some College (No Degree) -
The University of West Florida
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