Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Grace Huber

Provo

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment. Experienced in the Latino culture, I am able to effectively build relationships with and communicate with those from all Spanish Speaking countries.

Overview

5
5
years of professional experience

Work History

Swim School Manager

Huber Girls' Swim School
06.2021 - 06.2025
  • Developed and implemented innovative lesson plans for various age groups, resulting in improved student progress and retention rates.
  • Identified areas for improvement within the swim program and implemented changes accordingly, resulting in increased student satisfaction levels.
  • Started my own swim school business to meet the needs in my community.

Sales Associate

Bohme Boutique
09.2022 - 02.2024
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Swim Instructor

The Academy Swim Club
09.2021 - 09.2022
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
  • Adapted teaching techniques to different learning styles.

Sales Associate

Schmidt's Pastry Cottage
09.2020 - 09.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

Bachelor of Science - Social Sciences Education

Brigham Young University
Provo, UT
05-2027

Skills

  • Bilingual in Spanish and English
  • Team management
  • Lifeguard experience
  • Scheduling coordination
  • Customer service
  • Time management
  • Problem-solving skills
  • Teamwork and collaboration
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Outgoing personality
  • Client service
  • Conflict resolution

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Sales Associate

Bohme Boutique
09.2022 - 02.2024

Swim Instructor

The Academy Swim Club
09.2021 - 09.2022

Swim School Manager

Huber Girls' Swim School
06.2021 - 06.2025

Sales Associate

Schmidt's Pastry Cottage
09.2020 - 09.2021

Bachelor of Science - Social Sciences Education

Brigham Young University

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