Grace Hudgens
Brentwood,TN
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
3
3
years of professional experience
Work History
Veterinary Medical Physician Assistant
Animal Care Center Of Brentwood
10.2022 - 04.2023
- Maintained clean working environments by following strict sanitation protocols both within examination rooms as well as surgical suites minimizing risk of infections amongst patients under our care.
- Handled emergency situations calmly and effectively, providing critical support during life-saving interventions.
- Provided support to veterinarians during end-of-life care discussions with pet owners ensuring compassionate handling delicate situations surrounding euthanasia decisions ultimately improving overall client experience even under most difficult circumstances.
- Administered medications either orally or via injections according to prescribed dosages optimizing effectiveness whilst minimizing potential sideeffects.
- Managed medical records efficiently, ensuring accurate documentation of diagnoses, treatments, and follow-up care.
- Assisted veterinarians in surgical procedures for better patient outcomes and faster recovery times.
- Developed strong relationships with clients through clear communication and education on pet care best practices.
- Conducted laboratory tests such as blood work analysis or urinalysis to identify underlying health issues contributing to symptoms being reported by pet owners or observed during physical examinations.
- Collaborated with other veterinary professionals to ensure comprehensive treatment plans were created and followed for each patient.
- Assisted in spay/neuter surgeries contributing towards population control efforts within our community minimizing number of unwanted animals entering shelters or being euthanized annually due to lack of available homes.
- Administered vaccinations to protect animals from diseases and maintain overall wellness.
- Monitored anesthesia during surgeries, ensuring the safety and comfort of patients throughout the procedure.
- Provided exceptional customer service to pet owners in a compassionate and professional manner, resulting in increased client satisfaction.
- Continuously updated knowledge on emerging veterinary trends, attending conferences and participating in online training courses to stay current on industry developments.
- Educated pet owners about preventative care measures such as proper nutrition, exercise, grooming habits, and parasite control methods.
- Improved animal health by conducting thorough examinations, diagnosing illnesses, and recommending appropriate treatments.
- Coordinated appointment schedules ensuring efficient use of time while still allowing adequate duration for comprehensive consultations addressing all client concerns regarding their pets'' health status.
- Contributed towards practice growth by proactively seeking referral opportunities amongst satisfied clients encouraging word-of-mouth recommendations driving new business into our clinic.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Provided customer support to clients, answering questions and addressing concerns.
- Administered medications to animals in treatment and documented changes in condition.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Collected patient biopsies and blood samples for laboratory analysis.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Groomed and bathed animals to maintain hygiene and appearance.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Assisted senior staff with blood analyses and physical assessments.
- Restrained animals for examination and treatment.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Followed safety protocols for handling animals.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Maintained clean and safe animal living areas.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Assisted in examination and treatment of animals in veterinary clinic.
- Prepared animals for surgical procedures.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Monitored vital signs and provided nursing care for animals.
- Observed animals for signs of distress or illness.
- Kept detailed records of animal treatments and medications.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Collected and processed samples for laboratory testing.
- Educated clients on post-surgical care and nutrition.
- Prepared and administered diets and feedings according to instructions.
Receptionist and Dog Groomer
Four Paws Pet Spa
03.2022 - 10.2022
- Field phone calls, voicemails, and text messages to manage the office calendar
- Responsible for maintaining a clean workplace for all employees
- Perform all pet spa responsibilities for personal clientele.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Enhanced overall appearance of dogs by providing regular baths, brushing, nail trimming, ear cleaning, and teeth brushing services.
- Maintained a safe and hygienic work environment, ensuring the well-being of both pets and staff members.
- Worked collaboratively with team members to ensure efficient scheduling and smooth daily operations within the salon.
- Continuously improved efficiency within the salon by identifying areas for improvement in workflow processes and implementing changes as necessary.
- Soothed anxious or nervous pets through gentle handling techniques, creating a calming atmosphere during their visit.
- Provided outstanding customer service by addressing any concerns or inquiries from pet owners promptly and professionally.
- Contributed to increased client retention through personalized interactions with pet owners during appointments.
- Improved customer satisfaction by providing compassionate and efficient grooming services for various dog breeds.
- Demonstrated excellent communication skills when discussing specific grooming needs with pet owners before each appointment.
- Helped create a positive work environment by actively participating in team meetings and contributing to discussions about best practices and new ideas.
- Developed strong rapport with returning clients by remembering pet names and preferred grooming styles from previous visits.
- Assisted head groomer in completing grooming tasks, resulting in a streamlined and timely process for clients.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Kennel Technician/Veterinary Medical Physician Assistant
South Side Animal Hospital
11.2020 - 03.2022
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
- Improved animal health by administering medications and vaccinations as directed by veterinarians.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Participated actively in emergency response situations involving injured or aggressive animals, ensuring the safety of both staff and animals involved.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Checked kennel temperature, humidity and ventilation for optimal animal safety and well-being.
- Contributed to a high standard of animal care by promptly addressing maintenance issues and reporting facility concerns to appropriate management personnel.
- Managed inventory of supplies and equipment, maintaining adequate stock levels to meet the needs of the kennel operation.
- Promoted positive behavioral traits in dogs by implementing basic obedience training techniques during daily interactions.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Monitored animals for behavioral problems and signs of health issues.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Reset procedure rooms between appointments and disinfected equipment.
- Managed medical records efficiently, ensuring accurate documentation of diagnoses, treatments, and follow-up care.
- Contributed towards practice growth by proactively seeking referral opportunities amongst satisfied clients encouraging word-of-mouth recommendations driving new business into our clinic.
- Handled emergency situations calmly and effectively, providing critical support during life-saving interventions.
- Administered vaccinations to protect animals from diseases and maintain overall wellness.
- Provided support to veterinarians during end-of-life care discussions with pet owners ensuring compassionate handling delicate situations surrounding euthanasia decisions ultimately improving overall client experience even under most difficult circumstances.
- Conducted laboratory tests such as blood work analysis or urinalysis to identify underlying health issues contributing to symptoms being reported by pet owners or observed during physical examinations.
- Maintained clean working environments by following strict sanitation protocols both within examination rooms as well as surgical suites minimizing risk of infections amongst patients under our care.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Answered owner animal health questions and advised on best care practices.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Assisted senior staff with blood analyses and physical assessments.
- Restrained animals for examination and treatment.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Followed safety protocols for handling animals.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
Veterinary Assistant
Pet Vet
06.2020 - 09.2020
- Assist the Veterinarians throughout medical procedures
- Perform blood draws, stain slides, and fill medical prescriptions
- Examine fecal samples, bloodwork results.
Veterinary Assistant
Infinity Veterinary Imaging
12.2019 - 06.2020
- Assist radiologists while performing ultrasounds
- Organize medical equipment for the mobile clinic.
House Manager
Spero Group
11.2019 - 06.2020
- Administer and record urinary analysis samples
- Communicate with upper management daily with a written report
- Complete intake for all admitting clients.
Education
Choctawhatchee High School
Fort Walton, FL05.2017
Skills
- Microsoft Office Suite
- Client Communication
- Grooming assitance
- Euthanasia Procedures
- Post Operative Care
- Organization skills
References
- Hailee Schweickhardt, Spero Group, (502)439-6883
- Jailah Grimes, South Side Animal Hospital, (615)482-6252
- Tracey Levine, Healing Housing, (831)601-3316
Timeline
Veterinary Medical Physician Assistant
Animal Care Center Of Brentwood
10.2022 - 04.2023
Receptionist and Dog Groomer
Four Paws Pet Spa
03.2022 - 10.2022
Kennel Technician/Veterinary Medical Physician Assistant
South Side Animal Hospital
11.2020 - 03.2022
Veterinary Assistant
Pet Vet
06.2020 - 09.2020
Veterinary Assistant
Infinity Veterinary Imaging
12.2019 - 06.2020
House Manager
Spero Group
11.2019 - 06.2020
Choctawhatchee High School
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