Grace Hunt
Cameron,Wisconsin
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Dairy States Bank
04.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered prompt service to prioritize customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with team members to achieve branch targets while maintaining high levels of customer service.
- Streamlined account opening processes for increased efficiency and reduced wait times for clients.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Cultivated strong customer relationships by providing tailored advice and services.
- Monitored accuracy of customer information in system.
- Responded to customer inquiries regarding new accounts and account services.
- Assisted customers in navigating online banking platforms, increasing their comfort level with digital transactions.
- Consistently maintained up-to-date knowledge about current industry trends, regulations, and bank offerings to provide the most accurate guidance possible for clients.
- Improved customer satisfaction by providing personalized banking solutions and effectively addressing client concerns.
- Conducted financial reviews with clients, identifying opportunities for product upgrades or additional services.
- Maintained compliance in all transactions, adhering to bank policies and regulatory requirements.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Built strong relationships with clients, resulting in increased loyalty and retention rates.
- Utilized CRM software efficiently to track client interactions and identify sales opportunities within the existing client base.
- Exceeded sales goals with proactive cross-selling of bank products and services to meet client needs.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Opened, closed, and updated accounts for customers.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Assisted customers with banking needs and inquiries.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Established rapport with new clients to increase satisfaction and loyalty.
- Processed applications for new accounts.
- Maintained friendly and professional customer interactions.
- Wrote and distributed customer correspondence.
- Executed wire transfers, stop payments and account transfers.
Account Service Representative
Dairy State Bank
07.2020 - 04.2022
- Resolved issues related to accounting, service and delivery.
- Organized digital filing systems for easy retrieval of historical financial documents during audits or annual reviews.
- Input financial data and produced reports using Software.
- Inspected account books and recorded transactions.
- Reduced errors in financial records by conducting thorough audits and identifying discrepancies.
- Validated and recorded invoices and resolved discrepancies with vendors.
- Maintained inventory of office supplies and placed orders.
- Provided exceptional customer service when addressing client inquiries related to billing issues or account balances due diligently and professionally.
- Maintained strict confidentiality with sensitive financial information, upholding ethical standards in all professional interactions.
- Implemented orderly, organized filing systems for easy record retrieval.
- Handled day-to-day accounting processes to drive financial accuracy.
- Entered figures using 10-key calculator to compute data quickly.
- Matched purchase orders with invoices and recorded necessary information.
- Implemented new accounting processes to decrease spending and work flow downtime.
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Maintained and processed invoices, deposits, and money logs.
- Reconciled and corrected issues with financial records.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
Teller
Hancock Whitney Bank
01.2020 - 06.2020
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Educated customers on use of banking website and mobile apps.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Maintained friendly and professional customer interactions.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Referred customers to other banking departments for specialized services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Maintained accurate records of customer transactions in line with bank procedures.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Assisted customers with banking needs and inquiries.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Sales Associate / Cashier
Navy Exchange ( NEXCOM )
07.2014 - 06.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Engaged with customers to effectively build rapport and lasting relationships.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register to record transactions accurately and efficiently.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to enter orders, process payments and issue receipts.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Conputer Secretarial -
Iligan City Computer Institute
Iligan City, Philippines04.2007
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft outlook
- Follow-up skills
- Team development
- Administrative support
- Microsoft Office Suite
- Data collection
- Customer relationship management (CRM)
- Prioritization
- Building rapport
- Technical support
- Filing
- Dispute resolution
- Product and service solutions
- Coordination
- Account management
- Spreadsheets
- Office equipment proficiency
- Patient
- Professional
- Adaptable
- Flexible
- Multitasking
- Friendly demeanor
Languages
Filipino
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Dairy States Bank
04.2022 - Current
Account Service Representative
Dairy State Bank
07.2020 - 04.2022
Teller
Hancock Whitney Bank
01.2020 - 06.2020
Sales Associate / Cashier
Navy Exchange ( NEXCOM )
07.2014 - 06.2020
Conputer Secretarial -
Iligan City Computer Institute
Similar Profiles
Alana TerryAlana Terry
Customer Service Representative at Dairy State BankCustomer Service Representative at Dairy State Bank
Tamera RayTamera Ray
Vice President Consumer Loan Operations at Southern States Bank (Century Bank Merge)Vice President Consumer Loan Operations at Southern States Bank (Century Bank Merge)
Megan FosterMegan Foster
Commercial Services Sales Assistant at Midland States BankCommercial Services Sales Assistant at Midland States Bank
Victoria SwansonVictoria Swanson
Certified Medical Assistant at Marshfield Clinic CardiologyCertified Medical Assistant at Marshfield Clinic Cardiology
Hailey HuntHailey Hunt
Salon Assistant at Beauty and the BeastSalon Assistant at Beauty and the Beast