Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Grace Liljenquist Inkley

Provo,UT

Summary

Dynamic professional with a proven track record at Brigham Young University, specializing in complex problem-solving and effective communication. Consistently excelled in high-pressure environments, showcasing exceptional attention to detail and adaptability. Enhanced client satisfaction and operational efficiency through innovative solutions, underpinned by a robust academic foundation. Committed to promoting equity and equality within political and social institutions.

Overview

4
4
years of professional experience

Work History

Intern

West Health Institute
La Jolla, CA
07.2024 - 08.2024
  • Company Overview: A nonprofit organization focused on geriatric healthcare.
  • Gained insights into nonprofit operations and protocols by shadowing various West Health departments.
  • Developing strategies and frameworks to enhance the reach and impact of West Health's initiatives.
  • Finished HIPAA training while consistently following established regulations.
  • Developed comprehensive knowledge of healthcare administration processes and system components.
  • Performed comprehensive policy analysis on proposed national healthcare legislation to assess implications.

IT Support Specialist

Brigham Young University
Provo, UT
07.2023 - 07.2024
  • Company Overview: Customer support with software and technology-related issues.
  • Aid clients in resolving complex technical issues and obtaining access to computer services.
  • Diagnosing and troubleshooting technological issues related to software.
  • Document interactions with clients to maintain a record of services rendered.
  • Communicate effectively with engineers and managers to solve problems and innovate new solutions.
  • Address dissatisfied or frustrated customers with a composed and supportive approach.
  • Adapted to advanced software tools with speed and precision.
  • Addressed client inquiries efficiently to resolve concerns.
  • Maintained strict confidentiality of client information in compliance with HIPAA regulations.
  • Collaborated with specialist teams to diagnose complex issues.
  • Displayed a positive and supportive attitude during client interactions.

Team Member

Swig Drinks
Bountiful, UT
04.2022 - 08.2022
  • Ensured quality products by adhering to food safety practices, portion control, and presentation standards.
  • Performed routine quality checks based on precise standards.
  • Maintained cleanliness and organization in work areas, ensuring operational efficiency.
  • Fostered productive and collaborative team dynamics.
  • Operated register to process payment transactions efficiently.
  • Identified opportunities for exceeding standard job expectations.
  • Approached tasks with consistent productivity and efficiency.
  • Delivered exceptional customer service in demanding and high-traffic settings.

Team Member

Fiiz Drinks
Bountiful, UT
08.2020 - 08.2021
  • Quickly acquired necessary skills to enhance efficiency.
  • Administered continuous inspections to maintain high standards.
  • Ensured safety by keeping work areas tidy and well-structured.
  • Developed strong, cooperative relationships with coworkers and managers.
  • Managed cash transactions and handled payment processing efficiently.
  • Adapted to multiple workstations, contributing to seamless production flow.
  • Trained team members in specific station operations, ensuring consistent adherence to standards.
  • Consistently performed duties beyond expected job requirements.
  • Implemented swift solutions to ensure productivity objectives were met.
  • Augmented team's success by executing tasks swiftly and accurately.

Education

Bachelor's - Political Science

Brigham Young University
Provo, UT
04-2026

High School Diploma -

Bountiful High School
Bountiful, UT
05.2021

Skills

  • Attention to detail
  • Quick learner
  • Strong academic record
  • Complex Problem-solving
  • Outstanding communication skills
  • Adaptability and flexibility
  • Computer skills
  • Verbal and written communication
  • Client relationships
  • Research
  • Dependable and reliable
  • Multitasking and organization
  • Professionalism and etiquette
  • Telephone etiquette

Affiliations

Friend-to-Friend Coach: 2011 – 2023.

  • Volunteer work with Friend-to-Friend, a program for individuals with special needs.
  • Leadership of large groups of individuals with special needs, including autism and Down Syndrome.

A Child's Hope Humanitarian Trip: 2024.

  • Service project with A Child's Hope at a Mexican orphanage.
  • Participation in manual construction labor and engaging with the orphans.

Study Abroad in London: 2023.

  • Semester abroad in London, England from January to April 2023.
  • Experience design program with Brigham Young University.
  • Participation in designing London experiences with a group of peers.

Timeline

Intern

West Health Institute
07.2024 - 08.2024

IT Support Specialist

Brigham Young University
07.2023 - 07.2024

Team Member

Swig Drinks
04.2022 - 08.2022

Team Member

Fiiz Drinks
08.2020 - 08.2021

Bachelor's - Political Science

Brigham Young University

High School Diploma -

Bountiful High School

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Grace Liljenquist Inkley