Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
References
Timeline
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GRACE IRUNGU KAMAYAKA

Grand Prairie,TX

Summary

Experience in delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

13
13
years of professional experience

Work History

Customer Service

EXELA Technologies
09.2018 - 06.2024
  • Provided friendly, helpful customer service to over 30 customers daily.
  • Developed long-lasting client relationships by providing exceptional customer service.
  • Delivered exceptional customer service, ensuring repeat business and client loyalty.
  • Resolved customer service escalations to promote mutually beneficial outcomes.
  • Provided exceptional customer service by proactively anticipating clients'' needs.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
  • Provided friendly customer service to guests and addressed concerns.
  • Provided exceptional customer service, resulting in increased client retention rates.
  • Delivered exceptional customer service, resolving any issues promptly and professionally.
  • Maintained exceptional customer service standards throughout every shift.
  • Improved overall client satisfaction by consistently providing exceptional customer service.
  • Met sales goals by offering excellent customer service.
  • Maintained customer service standards for department and company at large.
  • Interacted with customers and employees to resolve customer service concerns.
  • Collaborated with customer service personnel to optimize outbound efforts.
  • Streamlined customer service processes for increased efficiency and effectiveness.
  • Maintained standards of quality, timeliness, productivity and customer service.
  • Provided exceptional customer service to internal and external customers.
  • Provided exceptional customer service by addressing concerns promptly and effectively.

Hotel Administrative Assistant

ROVE Hotels Downtown Dubai
05.2016 - 06.2017
  • Handled Administrative requests and queries from senior managers
  • Organized and scheduled appointments for the Hotel Manager
  • Planned meetings and took detailed minutes
  • Answered and directed phone calls
  • Distributed emails, correspondence memos, letters, faxes, and forms
  • Assisted in the preparation of regularly scheduled reports
  • Developed and maintained a filing system
  • Updated and maintained office policies and procedures
  • Ordered office supplies and researched new deals and suppliers
  • Booked travel arrangements
  • Submitted and reconciled expense reports
  • Managed approximately 30 incoming calls, emails and faxes per day from customers
  • Provided administrative support to senior managers whenever required
  • Acted as the point of contact for internal and external clients
  • Liaised with Head of Departments to handle requests and queries from the Hotel Manager.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers

Coordinator to Director of Finance

The Address Hotel Dubai
05.2014 - 10.2016
  • Responsible for keeping an update of Director of Finance daily emails and diaries, arranging appointments and meetings, and informed of the appointments and meetings scheduled
  • Drafting, organizing, and filing correspondence, memo, and documents
  • Prepared agenda for departments meeting and take the meeting minutes
  • Managed all outgoing correspondence, making dictation, typing confidential documentation, and keeping confidential materials
  • Issued notice and memos (after Director of Finance approval) and distributed to relevant departments accordingly
  • Liaised with guests, department heads and colleagues for any Finance related issues
  • Responsible for binding and timely distribution of the monthly Financial Reports
  • Ensured that all licenses (i.e., trade, alcohol, and shops) are updated and are available anytime upon request
  • Communicating new or amended procedures to relevant departments/ colleagues in a timely manner.
  • Ensured all insurance documents related to medical, workmen’s compensation, vehicle, properties are maintained, renewed, updated and are available
  • Notified the insurance company of any damage to the hotel property for a possible insurance claim and followed up on the status with the help of the Assistant Director.
  • Maintained the Department attendance, vacation plans and records
  • Responsible for the accurate and timely preparation and presentation of all Finance-related secretarial work emanating from the office of the Director of Finance
  • Coordinated and executing office administration duties of the Finance Department
  • Delivered the highest possible standards of service and support without compromising the confidentiality of the Finance Department
  • Assisting the General Cashier and Accounts Payable whenever required.
  • Completed bi-weekly payroll for 25 employees.

Finance Secretary

One & Only Royal Mirage Hotel
10.2011 - 04.2014
  • Provided Support to the needs of the department and ensured delivery/submission on time
  • Maintained all the Tenancy Contracts, Shop Contract and General Contract
  • Responsible for making financial review meeting materials, schedule and arranging meetings and prepare minutes for the meeting
  • Prepared monthly financial reports including timesheet for the finance department
  • Answered all incoming, outgoing, and international emails
  • Typing a variety of correspondence, notes, charts, and memos
  • Arranged for courier shipment services for both the Guests and any other departmental request.

Telephone Operator

One & Only Royal Mirage Hotel
08.2011 - 10.2011
  • Answered all inbound and outbound calls
  • Directed callers to the department or person who can be of assistance
  • Clerical duties-Sorting and passing out mails
  • Sorted out competitive reports with other hotels
  • Checked reservation and resolving the guest issues for any complaints
  • Provided prompt, accurate, friendly, cost-effective service by responding to inquiries from existing guests.
  • Managed approximately 50 incoming calls, emails and faxes per day from customers.'

Education

Human Resources Management Diploma Part I&II -

Kenya Institute of Management
Kenya
06.2008

Some College (No Degree) -

Kenya Institute of Management
Kenya

Certificate in Computer Applications -

New Media Publications
Kenya
2005

Kenya Secondary Certificate of Education -

Kamahuha Girls High School
Kenya
2004

Skills

  • Customer Service and Communication Skills
  • Strong written and verbal communication skills
  • Excellent in time management and organizational skills
  • Good adaptability to change
  • Ability to work under pressure without compromising efficiency
  • Good leadership skills
  • Great team player

Accomplishments

  • Nominated as an associate of the first quarter in 2015.
  • Organizing successful team building activities

Personal Information

Hobbies: Travelling, Organizing team event, Watching TV shows, Singing

References

References will be provided upon request.

Timeline

Customer Service

EXELA Technologies
09.2018 - 06.2024

Hotel Administrative Assistant

ROVE Hotels Downtown Dubai
05.2016 - 06.2017

Coordinator to Director of Finance

The Address Hotel Dubai
05.2014 - 10.2016

Finance Secretary

One & Only Royal Mirage Hotel
10.2011 - 04.2014

Telephone Operator

One & Only Royal Mirage Hotel
08.2011 - 10.2011

Human Resources Management Diploma Part I&II -

Kenya Institute of Management

Some College (No Degree) -

Kenya Institute of Management

Certificate in Computer Applications -

New Media Publications

Kenya Secondary Certificate of Education -

Kamahuha Girls High School

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GRACE IRUNGU KAMAYAKA