Work Preference
Summary
Overview
Work History
Education
Skills
Software
Work Availability
Languages
Quote
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Grace Isakson

Grace Isakson

Jefferson City,MO

Work Preference

Desired Job Title

Managed Services AnalystSupplies AdministratorBaristaSafe Deposit Attendant/TellerPersonal Assistant/Receptionist/Cashier

Work Type

Full TimeContract WorkInternship

Location Preference

On-SiteRemoteHybrid

Important To Me

Work-life balanceCareer advancementCompany CultureHealthcare benefitsPaid time offPaid sick leave401k match

Summary

Enthusiastic candidate eager to contribute to success through hard work, attention to detail, and excellent organizational skills. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet position requirements. Motivated to learn, grow and excel in a new environment.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

Managed Services Analyst

GFI Digital
Jefferson City, MO
02.2025 - 09.2025
  • Increased efficiency by streamlining data analysis processes.
  • Enhanced customer satisfaction through detailed analysis of data and subsequent improvements in service offerings and contract revisions.
  • Worked closely with sales teams to onboard new customers.
  • Created detailed floorplans using Visio to offer visual representations of customer needs.
  • Created and organized PowerPoints and spreadsheets for both customers and sales teams.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Optimized resource allocation by conducting thorough cost-benefit analyses on potential investments for customers.
  • Supported budgeting processes by providing accurate billing breakdowns and variance analysis.
  • Traveled regularly for onsite customer visits and meetings.

Supplies Administrator

GFI Digital
09.2023 - 02.2025
  • Managed inventory corrections to ensure minimal discrepancies.
  • Handled customer communications through emails and phone calls daily.
  • Efficiently placed supply orders with minimal mistakes.
  • Focused on data-driven decision-making, leading to higher supply margins.
  • Created monthly schedules to help the team understand their roles.

Barista

Dunn Brothers Coffee
09.2022 - 09.2023
  • Created wide variety of hot and cold drinks with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained regular and consistent attendance and punctuality.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
  • Operated cash register for cash, credit, and debit card transactions with excellent accuracy levels.

Safe Deposit Attendant/Teller

Central Motor Bank
04.2022 - 10.2022
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Educated customers on use of banking website and mobile apps.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Stocked supplies for customers and personal teller station.
  • Maintained friendly and professional customer interactions.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
  • Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.

Personal Assistant/Receptionist/Cashier

Mountain Renewal Skincare And Women’s Consignment
09.2020 - 01.2022
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
  • Confirmed appointments, communicated with clients and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Stocked merchandise according to organizational systems and cleanliness standards.

Horse Wrangler

Ya-Hoo Corrals
06.2020 - 08.2021
  • Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
  • Lead pony rides.
  • Assisted with trail ride loading and unloading.
  • Managed the business calendar including scheduling rides over the phone and in person.
  • Collected and authorized payments of guests.
  • Learned duties for various positions and provided backup at key times.
  • Created and updated records and files to maintain accurate and compliant documents.
  • Assisted management with activities to plan and oversee events and lessons.

Education

Business Administration And Accounting

Southern New Hampshire University
Online Program
08.2022 - Current

High School Diploma -

Helias Catholic High School
Jefferson City, MO
05.2022

Skills

  • MS Excel
  • Analytical thinking
  • Data Analysis
  • Sorting and Filing
  • Banking Transactions
  • Excellent Organizational skills
  • Adaptive and Creative
  • MS Office Proficiency
  • Time Management
  • Verbal and Written Communication
  • PC Proficiency
  • Telephone Skills
  • Mail Handling
  • Graphic Design
  • Exceptional Customer Service

Software

Excel

Word

Outlook

E-Automate

Google Suite

Adobe

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native or Bilingual
German
Professional Working

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

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Grace Isakson