Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Grace Jacobs

Lakeland

Summary

Dynamic professional with a proven track record at Allianz Life Insurance Company, excelling in client consultation and schedule management. Recognized for enhancing customer satisfaction through exceptional service and trustworthiness. Great at maintaining confidentiality while driving operational efficiency, demonstrating strong judgment, and a commitment to excellence in all aspects of my career.

Overview

4
4
years of professional experience

Work History

Regular Babysitter

Carilly
Lakeland
08.2021 - Current
  • Responded quickly and appropriately to any medical emergencies that may arise.
  • Maintained a safe environment for the children at all times.
  • Developed daily routines for the kids which included naps and bedtime stories.
  • Encouraged good behavior by using positive reinforcement techniques.
  • Changed diapers, bathed and dressed infants and toddlers.
  • Communicated regularly with parents about the daily activities of their children.
  • Helped with light housekeeping duties related to child care such as laundry, tidying up play areas, washing dishes.
  • Supervised playdates with friends or siblings.
  • Assisted with homework and tutored when needed.
  • Administered basic first aid if necessary.
  • Provided emotional support to the children when needed.

Manager

The Smocked Swan
Lakeland
08.2024 - 03.2025
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Established processes to ensure efficient workflow throughout the organization.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.

Sales Associate

Gaines Jewelers
Lakeland
12.2023 - 03.2025
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Organized stockroom shelves according to size, color or style.
  • Greeted customers and provided exceptional customer service.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Developed trusting relationships with customers by making personal connections.

Executive Assistant

Allianz Life Insurance Company of North America
Lakeland
02.2022 - 12.2023
  • Answered telephone calls from customers or clients providing assistance where necessary.
  • Maintained confidential records and files related to executive operations.
  • Managed all aspects of catering needs for special events hosted by the organization.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Facilitated communication between different departments within organization.
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
  • Managed daily invoices, reports and proposals.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.

Education

Facials Specialist - Esthetics

Ridge Technical Academy
Winter Haven, FL
05-2025

Some College (No Degree) - Communications

Southeastern University
Lakeland, FL

Skills

  • Client consultation
  • Skin analysis
  • Spa sales techniques
  • Customer service
  • Inventory management
  • Sales strategies
  • Schedule management
  • Patience and empathy
  • Self-motivation and initiative
  • Professionalism and discretion
  • Trustworthiness and honesty
  • Respect for privacy
  • Hygiene maintenance
  • Good judgment

Accomplishments

  • I was picked to be the class speaker at the Ridge Technical College graduation. I gave a speech about perseverance and motivation.

Timeline

Manager

The Smocked Swan
08.2024 - 03.2025

Sales Associate

Gaines Jewelers
12.2023 - 03.2025

Executive Assistant

Allianz Life Insurance Company of North America
02.2022 - 12.2023

Regular Babysitter

Carilly
08.2021 - Current

Facials Specialist - Esthetics

Ridge Technical Academy

Some College (No Degree) - Communications

Southeastern University

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