Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Jette

Tempe,AZ

Summary

With a proven track record at MTM Transit, I excel in route planning and fostering strong customer relationships. My expertise in problem-solving and team collaboration has significantly improved operations, achieving a notable increase in efficiency. Skilled in navigation support and maintaining call metrics, I bring a dynamic approach to enhancing customer service and operational productivity.

Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.

Sharp with strong background in logistics and transportation management. Adept at delivering exceptional customer service with knack for making quick decisions. Strategic and committed to keeping safety as highest priority.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

33
33
years of professional experience

Work History

MTM Transit Dispacher

MTM Transit
04.2023 - Current
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Answered phone calls and responded to customer emails.
  • Provided customers with information on products and services.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Communicated with customers to provide delivery updates and resolution.
  • Scheduled and organized delivery routes.
  • Scheduled deliveries and pickups according to customer needs.
  • Tracked and monitored vehicle performance and maintenance.

MTM Operator

MTM Transit
08.2023 - 03.2024
  • Provided on-the-job training to newly hired workers and team members.
  • Worked outside in all weather conditions.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
  • Reviewed production schedules and streamlined processes.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Inspected products and machines to maintain quality and efficiency.

Courier

Crossroad Courier
03.2010 - 08.2023
  • Followed company policies and procedures during shift.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Drove safely at all times to avoid accidents and harm.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Utilized GPS navigation systems to navigate faster routes.
  • Contacted customers to confirm delivery details and locations.
  • Verified package information to check for accuracy and completeness.
  • Communicated with dispatch and customers for accurate delivery information.
  • Escalated issues to supervisor for immediate remediation.
  • Handled receipt, storage, identification and delivery of products for clients.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Processed payments and handled cash transactions to secure proper compensation.
  • Properly documented all specimens received using [Software].
  • Maximized processes by managing delivery schedules and prioritizing based on urgency.
  • Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
  • Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
  • Managed delivery route for optimal use of time and fuel.
  • Delivered packages to customer doorsteps and business offices.
  • Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
  • Built professional relationships with customers and business partners to establish trust and credibility.

Owner and Operator

AMA Enterprises Services
03.2005 - 03.2010
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established foundational processes for business operations.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Interacted well with customers to build connections and nurture relationships.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Provided on-the-job training to newly hired workers and team members.
  • Worked outside in all weather conditions.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reviewed production schedules and streamlined processes.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Inspected products and machines to maintain quality and efficiency.
  • Maintained organized work area by cleaning and removing hazards.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Made sure that products were produced on time and are of good quality.

Accounting

Southwest Supermarket
03.1992 - 03.2005
  • Input all relevant transactions and supervised properly within accounting system.
  • Supervised, coached and mentored accounting staff.
  • Entered invoice into accounting software for payment.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Composed effective accounting reports summarizing accounts payable data.
  • Oversaw inventory control, accounting, and supply reports.
  • Managed daily activities for accounting, accounts payable, treasury and cost accounting.
  • Coordinated with clients to improve accounting, payroll and tax operations.
  • Filed invoices with processed checks to maintain orderly accounting filing system.
  • Achieved accounting operational objectives by contributing accounting information and recommendations to strategic plans and preparing and completing action plans.
  • Drafted and uploaded concise journal entries into accounting software systems.
  • Oversaw studio budget, accounting operations and invoicing.
  • Supported program managers in providing procedural training on finance and accounting.
  • Trained department employees in proper billing and accounting procedures.
  • Performed accounting functions by preparing and calculating premiums.
  • Provided journal entries and performed accounting on accrual basis.
  • Performed bookkeeping and accounting tasks for school.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Delivered reports to company leaders focusing on financial accounting, cost accounting and sales data to guarantee that organizational objectives aligned with daily operations management.
  • Created and initiated accounting procedures to increase organization.
  • Investigated and resolved accounting, service and delivery concerns.
  • Presented audit findings to accounting manager after reviewing results and paperwork.
  • Targeted deficiencies in accounting knowledge to implement successful learning plans.
  • Reviewed accounting clients' financial data systems to determine functional compliance.
  • Analyzed accounting systems for efficiency and effectiveness.
  • Inventoried freight to facilitate proper accounting of cargo.
  • Led integration efforts around accounting and financial reporting for completed transactions.
  • Maintained accounting controls by establishing chart of accounts and defining accounting policies and procedures.
  • Balanced cash and bank deposits to generate monthly accounting reports.
  • Managed financial operations, payroll and accounting processes.
  • Managed divisional cost accounting, general ledger, payroll and cash management.
  • Administered payroll, accounting and purchasing.
  • Helped students understand complex accounting concepts by using real life examples.
  • Handled various accounting transactions.
  • Implemented new accounting processes to decrease spending and work flow downtime.
  • Collaborated with accounting department to analyze and reconcile variance accounts.
  • Created organizational structures to improve accounting and finance functions.
  • Assisted accounting department to make phone calls and collect payments.
  • Reviewed and resolved discrepancies with invoices, working closely with accounting team.

Education

Associate of Arts - Accouting

Arizona Business Of Tocology
Phoenix, AZ
05-1992

Skills

  • Driver communication
  • Route navigation
  • Problem-solving
  • Navigation support
  • Call handling
  • Improving operations
  • Customer relations
  • Maintaining call metrics
  • Map reading
  • Decision-making
  • Incident reporting
  • Stress tolerance
  • Customer relationship management
  • Customer service
  • Schedule management
  • Route planning
  • Team collaboration
  • Delivery procedures
  • Traffic monitoring
  • Training new hires
  • Updating logs
  • Data entry
  • Attention to detail
  • Dispatching field personnel
  • Coordinating urgent deliveries
  • Work order management

Timeline

MTM Operator

MTM Transit
08.2023 - 03.2024

MTM Transit Dispacher

MTM Transit
04.2023 - Current

Courier

Crossroad Courier
03.2010 - 08.2023

Owner and Operator

AMA Enterprises Services
03.2005 - 03.2010

Accounting

Southwest Supermarket
03.1992 - 03.2005

Associate of Arts - Accouting

Arizona Business Of Tocology
Grace Jette