Summary
Overview
Work History
Education
SKILLS, TRAINING & COMPETENCIES
Volunteer Work
REFERENCES
Timeline
Generic

Grace Jimenez

Salt Lake City,UT

Summary

To seek a long-term career opportunity, that will allow me to leverage my abilities as a previous disability support professional. I seek to use my past and current experience, skills & know how to ensure that all responsibilities and customers needs are met while maintaining compliance and privacy regulations. I am passionate and driven to grow my career while making a positive impact on this community.

Overview

8
8
years of professional experience

Work History

Department Lead

Leader Creek Fisheries
Naknek, AK
06.2022 - 08.2024
  • Supervise a department of 200 people, insuring that the product meets company quality expectations and FDA standards.
  • Converting raw product into processed marketable product, 16hrs a day 7 days a week.
  • Analyzed operational trends to identify areas for improvement in efficiency.

Guest Service/Reservations Agent

Napili Surf Beach Resort
Lahaina, HI
08.2022 - 05.2023
  • Managed guest check-in/check-out procedures, reservations and payments. Resolved guest challenges and complaints by applying resourceful and actionable solutions.

Disability Services Graduate Administrator

Grand Canyon University
Phoenix, AZ
03.2021 - 05.2022
  • Assisted graduate students with disabilities by directing and answering questions, providing accommodations while supporting the office administrative functions.
  • Managed and resolved caseload of 600 to 800 students depending on season; graduation, enrollment ect.
  • Maintained FERPA compliance and properly managed personal information and confidential documents.
  • Have worked closely with ADA, Title IX, FMLA, and Section 504 of the Rehabilitation Act while ensuring compliance and regulation policies.
  • Created and implemented individual support plans with case resolution and followed up with students to confirm successful outcomes.

Disability Service Clerk - Student Worker Position

Grand Canyon University
Phoenix, AZ
08.2019 - 03.2021
  • Handled diverse needs of students with disabilities, by phone or in person.

Adaptive Sports Marketing Intern

Ability 360
Phoenix, AZ
08.2019 - 03.2020
  • Created detailed analysis of marketing opportunities, and made recommendations for community engagement and outreach ideas.
  • Managed social media for adaptive sports events/ made detailed reports of post engagement.

Special Needs Advocate

Liberty Center for Language and Learning
Tucson, AZ
01.2017 - 12.2019
  • Attended to children and adults with disabilities with everyday social and behavioral interactions.

Education

Grand Canyon University
Phoenix, AZ

SKILLS, TRAINING & COMPETENCIES

• Fingerprint Clearance
• Article 9 - Developmental Disabilities Training - Certified by Arizona DES

• 6 + years of disability services experience
• Maintaining ADA & CRSA compliance policies such as FERPA/HIPPA.

• Career And Technical Education (CTE)

• Tools; Microsoft Office Suite, Outlook; Teams, Excel, One Note, Google Docs, Mail, Powerpoint.

• Organized and attentive to detail.

• Strong verbal and written communicator
• Dedicated and driven team member.

Volunteer Work

  • Duel in the Desert with Ability 360
  • Called to Serve TEDx GCU
  • LAPAN College Club
  • JAAM Classic Golfing Tournament

REFERENCES

  • Available Upon Request

Timeline

Guest Service/Reservations Agent

Napili Surf Beach Resort
08.2022 - 05.2023

Department Lead

Leader Creek Fisheries
06.2022 - 08.2024

Disability Services Graduate Administrator

Grand Canyon University
03.2021 - 05.2022

Disability Service Clerk - Student Worker Position

Grand Canyon University
08.2019 - 03.2021

Adaptive Sports Marketing Intern

Ability 360
08.2019 - 03.2020

Special Needs Advocate

Liberty Center for Language and Learning
01.2017 - 12.2019

Grand Canyon University
Grace Jimenez