Grace Johnson- Carsky
West Allis,WI
Summary
Professional with demonstrated experience in administrative support, prepared to excel in streamlining office operations and enhancing productivity. Strong focus on team collaboration and achieving results, known for reliability and adaptability to changing needs. Skilled in scheduling, data management, and communication, with keen ability to prioritize and handle multiple tasks efficiently. Recognized for organizational skills and proactive approach to problem-solving. As well as, a professional childcare leader with history of successfully managing and enhancing program quality. Proven ability to design and implement enriching activities while ensuring nurturing environment. Collaborative team player focused on achieving high standards and reliable in adapting to changing needs. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administration Assistant
Retail Data Systems, SE
06.2021 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Managed travel arrangements for senior executives by securing flights and making hotel reservations.
- Assisted coworkers and staff members with special tasks on daily basis.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted human resources department in maintaining up-to-date personnel records by collecting relevant documentation from employees periodically.
Childcare Program Leader
West Allis West Milwaukee Recreation Department
09.2016 - 06.2021
- Implemented age-appropriate activities to develop cognitive, language, motor, and sensory skills in children aged 2-12 years old.
- Established strong relationships with families through consistent communication about their child''s progress and wellbeing.
- Modified teaching strategies to accommodate the diverse needs of children with special needs, promoting an inclusive learning environment.
- Supported children''s social and emotional development by fostering a warm, inclusive, and nurturing environment.
- Facilitated group activities that encouraged peer interaction while promoting essential life skills such as cooperation, negotiation, problem-solving abilities.
- Designed and managed diverse after-school programs that promoted physical activity, creativity, teamwork, and leadership among participants.
- Collaborated with parents to address concerns and share progress updates, strengthening parent involvement and satisfaction in the program.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Mentored new staff members on program standards and best practices to ensure consistency across all classrooms.
Customer Service Manager
Hobby Lobby
11.2017 - 05.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Associate of Science - Nursing
Bryant And Stratton College
Wauwatosa, WI05-2026
Skills
- Administrative support
- Data entry
- CPR certified
- Confidential document control
- Teamwork and collaboration
- Problem-solving
- Microsoft outlook, word, and Excel
- Critical thinking
- Team collaboration
Certification
- CPR Certification – American Heart Association.
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Administration Assistant
Retail Data Systems, SE
06.2021 - 08.2023
Customer Service Manager
Hobby Lobby
11.2017 - 05.2021
Childcare Program Leader
West Allis West Milwaukee Recreation Department
09.2016 - 06.2021
- CPR Certification – American Heart Association.
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Associate of Science - Nursing
Bryant And Stratton College
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