Grace Jones
Montgomery City,MO
Summary
Dedicated and detail-oriented administrative professional with extensive experience in patient registration, customer service, and front-desk operations within healthcare and funeral service environments. Known for accuracy, compassion, and strong multitasking abilities. Committed to maintaining confidentiality and providing exceptional support to patients and families.
Proficient in Epic Health information system, microsoft teams, excel and word.
Overview
26
26
years of professional experience
Work History
Front Desk Registrar
SSM Cancer Care
01.2013 - Current
- Serve as the first point of contact for patients and visitors in a fast-paced oncology setting.
- Register patients, verify insurance, and maintain accurate electronic medical records.
- Coordinate scheduling, appointment check-ins, and check-outs.
- Communicate with clinical teams to ensure smooth patient flow and resolve registration or billing concerns.
- Provide compassionate support to patients undergoing treatment.
Secretary
Harding Funeral Home
01.2000 - 01.2011
- Managed front-office operations and provided administrative support to funeral directors.
- Prepared documentation, obituaries, and memorial materials with accuracy and sensitivity.
- Maintained scheduling, files, and records with confidentiality.
- Assisted families with communication and service planning.
Education
High School Diploma -
Montgomery County High School
Montgomery City, MODegree in Business Administration -
Sanford Brown Business College
St. Ann, MOSkills
- Patient Registration & Scheduling
- Customer Service & Communication
- Insurance Verification
- Medical Records & Data Entry
- Multi-Line Phone Systems
- Confidentiality & Professionalism
- Compassionate Client Support
- Office Administration
- Problem-solving skills
- Time management
- Listening skills
Timeline
Front Desk Registrar
SSM Cancer Care
01.2013 - Current
Secretary
Harding Funeral Home
01.2000 - 01.2011
High School Diploma -
Montgomery County High School
Degree in Business Administration -
Sanford Brown Business College