GRACE KAMYA
Summary
Results-driven Infrastructure Engineer with 8 years of experience in telemetry, identity and access management, and systems administration. Implemented Dynatrace monitoring platforms and managed enterprise IAM solutions, enhancing operational efficiency. AWS Certified Solutions Architect skilled in AWS cloud services, Active Directory, Linux/Unix systems, and PowerShell/Python automation.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Telemetry Engineer
Federal Reserve Bank of Richmond
Remote, USA
09.2024 - Current
- Configured and implemented Dynatrace enterprise monitoring and alerting patterns for 50+ applications and services across Cloud, Colocation, and on-premises environments
- Supported and maintained Dynatrace platform infrastructure, ensuring optimal performance and 99.5% availability
- Provided end-to-end observability for applications using Dynatrace, AWS Native Monitoring Services, Grafana, and Enterprise Logging solutions, decreasing mean time to resolution (MTTR) by 35%
- Managed monitoring requests and implementations for distributed applications in hybrid infrastructure environments, reducing alert noise by 40%
- Onboarded 25+ customers to the Dynatrace platform and facilitated release of new features and capabilities, reducing time-to-monitoring by 30%
- Developed infrastructure automation using APIs (JSON, YAML, REST) and orchestration tools, reducing manual configuration time by 30% and accelerating deployment cycles
- Partnered cross-functionally with Product Owners, Architects, Engineers, Developers, and Business Analysts to deliver telemetry solutions aligned with business objectives across 10+ projects
UNIX/Linux Identity and Access Management Analyst
Federal Reserve Bank of Kansas
Remote, USA
09.2023 - 09.2024
- Troubleshot Identity and Access Management (IAM) and Privileged Access Management (PAM) issues, providing resolutions directly or coordinating with external teams for swift problem-solving.
- Conducted root cause analysis on incidents to prevent recurrence, enhancing IAM systems stability and reliability.
- Reviewed, analyzed, tested, and documented access-related services and standard operating procedures to ensure compliance and efficiency.
- Interpreted customer requirements from intake systems and consultations, delivering tailored solutions promptly to meet customer needs.
- Contractor
Systems Administrator
Ultradent Products
Salt Lake City, USA
05.2022 - 09.2023
- Implemented, maintained, and supported a centralized logging and monitoring tool, enhancing visibility and reducing application outages. This initiative significantly improved uptime for core applications.
- Automated repetitive application maintenance tasks using Windows PowerShell, including application upgrades, database backups, and SQL job management. These automation efforts minimized scheduled downtime for application upgrades.
- Patched Linux environment, specifically Red Hat Linux 7, to maintain system security and stability.
- Supported active directory bridging in Red Hat Linux environment using Red Hat IDM, facilitating seamless integration and improving user management efficiency.
Senior Support Engineer and Team Lead
Centrify Corporation
Salt Lake City, USA
02.2018 - 04.2022
- Support Centrify Infrastructure services security software that enables a single point of management for Linux/Unix systems with Microsoft Active Directory, which involves but not limited to the following:
- Administered Active Directory domain to manage user access and security settings.
- Administered and supported Linux/Unix systems to maintain operational efficiency.
- Centralized Identity and Access Management for enterprises
- Analyze logs and system configurations to resolve degraded performance and production down issues
- Troubleshot and investigated technical issues to restore system functionality. associated with Kerberos, LDAP, MS SQL Server, Apache, DB2, Samba, and filers
- Successfully complete 95% of assigned customer projects without escalation
- Developed and updated Centrify knowledge base articles/documentation for public and customer use, enhancing user understanding and resource accessibility
- Achieved and maintained a customer satisfaction score of 96% for the duration of my employment
- Collaborated with Centrify engineering team to identify and resolve technical bugs, contributing to product stability and user satisfaction
- Supported Centrify Privileged Access Service cloud-based vault suite for centralized management of enterprise privileged access.
- Implementing and troubleshooting MFA policies
- Implement credential management and controlled access to passwords, SSH keys, API keys etc
- Implement and troubleshoot access request and approval workflow
- Implement and troubleshoot of secure SSH and RDP access from the cloud
- Automated installation, enrollment of systems to the Centrify cloud
Education
Bachelor of Science - Computer Information Technology
Brigham Young University Idaho
04-2017
Skills
- Telemetry
- Cloud observability
- Cloud Monitoring
- Infrastructure Monitoring
- Observability
- Terraform
- Ansible
- Linux/Unix administration
- Active Directory
- Role Based Access Management
- Identity and Access Management
- Identity Federation
- Kerberos
- Technical Support
- DNS
- TCP/IP
- Group Policy
Certification
- Certified Centrify Systems Administrator
- Certified Centrify Systems Engineer
- AWS Certified Cloud Practitioner
- AWS Certified Solutions Architect - Associate
Timeline
Telemetry Engineer
Federal Reserve Bank of Richmond
09.2024 - Current
UNIX/Linux Identity and Access Management Analyst
Federal Reserve Bank of Kansas
09.2023 - 09.2024
Systems Administrator
Ultradent Products
05.2022 - 09.2023
Senior Support Engineer and Team Lead
Centrify Corporation
02.2018 - 04.2022
Bachelor of Science - Computer Information Technology
Brigham Young University Idaho