Grace Keeling
Chico,CA
Summary
Driven with solid background in hospitality, adept at delivering exceptional guest experiences and maintaining welcoming environment. Successfully managed high-volume guest interactions, ensuring smooth operations and guest satisfaction. Demonstrated strong interpersonal skills and effective problem-solving abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Host, Busser, To-go Specialist
Logan's Roadhouse
03.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Sales Associate
American Eagle
09.2023 - 01.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associate
Victoria's Secret
09.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Server
La Tapatia
08.2017 - 11.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Nursing
Butte College
Oroville, CA12-2027
Certified - Phlebotomist
Contra Costa Medical Career College
Antioch, CA11-2022
High School Diploma -
Alhambra High School
Martinez, CA06-2021
Skills
- Multitasking proficiency
- Team player mentality
- Adaptable to change
- Exceptional communication
- Strong interpersonal skills
- Excellent people skills
- Reliable and punctual
- Sales expertise
- Upselling
- Memory retention
Certification
- Food Handler Certification (FHC) - State Health Departments.
- First Aid Certification - American Red Cross.
- CPR/AED Certification
- Phlebotomist Certification
Timeline
Host, Busser, To-go Specialist
Logan's Roadhouse
03.2024 - Current
Sales Associate
American Eagle
09.2023 - 01.2024
Sales Associate
Victoria's Secret
09.2022 - 05.2023
Server
La Tapatia
08.2017 - 11.2020
Nursing
Butte College
Certified - Phlebotomist
Contra Costa Medical Career College
High School Diploma -
Alhambra High School
Similar Profiles
Yahir GuardiolaYahir Guardiola
Food Server at Logan's Roadhouse GrillFood Server at Logan's Roadhouse Grill
Jayson SlapeJayson Slape
Busser at Logan's Roadhouse GrillBusser at Logan's Roadhouse Grill
Amanda SmithAmanda Smith
Server at Logan's RoadhouseServer at Logan's Roadhouse
LaPrincess PowellLaPrincess Powell
Host at Logan's RoadhouseHost at Logan's Roadhouse
Michael TaylorMichael Taylor
Player Development Manager at Rolling Hills CasinoPlayer Development Manager at Rolling Hills Casino