Grace Keeney
Columbus,OH
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Parts Counter Person
Ricart Ford
02.2023 - Current
- Managed parts inventory and ensured accurate stock levels for efficient operations.
- Assisted customers in identifying and locating required automotive parts promptly.
- Processed orders and maintained organized records of transactions for accountability.
- Collaborated with service technicians to provide timely parts support for vehicle repairs.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
Parts Counter Person
Advance Auto Parts
11.2021 - 02.2023
- Conducted regular audits of inventory to identify discrepancies and optimize stock management.
- Implemented streamlined procedures to enhance order fulfillment efficiency and accuracy.
- Resolved customer inquiries and complaints, improving overall satisfaction with the parts department.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Demonstrated expertise in identifying alternative parts options when specific items were unavailable or discontinued, saving time for both staff and clients alike.
Service Advisor
National Tire and Battery
02.2019 - 11.2021
- Assisted customers with tire selection and service recommendations to enhance satisfaction.
- Managed service appointments, ensuring timely and accurate scheduling for efficient operations.
- Collaborated with technicians to communicate customer needs and facilitate quality service delivery.
- Educated customers on vehicle maintenance and safety practices, fostering long-term relationships.
Customer Service Representative
Marcs
01.2014 - 02.2019
- Trained new staff on company policies and customer service best practices, fostering a supportive environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
WHETSTONE HIGH SCHOOL
COLUMBUS OHIOSocial Work
University of Phoenix
Tempe, AZ12-2029
Skills
- Goal setting
- Invoice processing
- Ordering parts
- Workplace safety
- Forklift operation
- Upselling strategies
- Inventory auditing
- Stock control
- Parts identification
- Order fulfillment
- Customer service
- Problem-solving skills
- Team collaboration
- Clean driving record
- Email communication
- Inventory management
- Vehicle operations
- Cycle counting
- Improving customer satisfaction
Timeline
Parts Counter Person
Ricart Ford
02.2023 - Current
Parts Counter Person
Advance Auto Parts
11.2021 - 02.2023
Service Advisor
National Tire and Battery
02.2019 - 11.2021
Customer Service Representative
Marcs
01.2014 - 02.2019
High School Diploma -
WHETSTONE HIGH SCHOOL
Social Work
University of Phoenix