Grace Kelly
Centennial,CO
Summary
Dynamic Security & Emergency Services Responder with extensive experience at Erickson Living, excelling in emergency response and team leadership. Proven ability to manage incidents effectively while fostering strong communication and collaboration with local agencies. Skilled in report writing and crisis de-escalation, dedicated to ensuring safety and well-being in high-pressure environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security & Emergency Services Officer
Erickson Living
Highlands Ranch, CO
03.2023 - Current
- Responded to medical emergencies, administered BLS care, and followed protocols as an EMT.
- Conducted property patrols, traffic enforcement, and gatehouse operations.
- Handled emergency incidents including theft, vandalism, and welfare checks.
- Wrote detailed reports and communicated with local EMS, fire, and law enforcement.
- Conducted safety drills and training for staff and volunteers.
Security & Emergency Services Supervisor
Erickson Living
Highlands Ranch, CO
07.2024 - 12.2024
- Supervised a team of Security & Emergency Services Officers, providing leadership, scheduling, and performance feedback.
- Oversaw response coordination during medical, fire, and security incidents, ensuring alignment with ERP protocols.
- Trained new officers in emergency procedures, customer service, report writing, and crisis de-escalation.
- Collaborated with local police, fire, and EMS to manage major incidents and ensure resident safety.
- Stepped down voluntarily to pursue broader emergency response experience and EMT career growth.
Customer Service Associate
Home Depot
Centennial, CO
12.2022 - 03.2023
- Resolved customer concerns, processed inquiries, and maintained accurate records.
- Developed a deep knowledge of products and services to better assist customers.
Sales Associate
Home Depot
Greenville, SC
09.2022 - 12.2022
- Provided assistance with locating merchandise, offered product care advice, and trained new hires.
- Operated forklifts and monitored safety while maintaining a clean, secure sales floor.
Head Cashier
Home Depot
Centennial, CO
06.2021 - 10.2022
- Led a team of 35 cashiers and service staff.
- Performed shift management, coached new hires, and ensured accurate cash handling.
- Cross-trained as a Universal Associate to support multiple departments as needed.
Cashier
Home Depot
Centennial, CO
02.2021 - 06.2021
- Handled high-volume transactions with precision.
- Supported customer needs and managed front-lane organization.
Lifeguard
Pirates Cove Water Park
Centennial, CO
05.2019 - 08.2019
- Monitored swimmer safety, performed water rescues, and provided CPR/First Aid when needed.
- Maintained vigilance and a strong presence to prevent accidents and injuries.
Education
High School Diploma -
Littleton High School
Littleton, CO05.2020
Skills
- Emergency Response (EMT)
- Team Leadership & Supervision
- De-escalation & Incident Management
- Public Interaction & Communication
- Policy & Safety Enforcement
- Report Writing & Documentation
- Cash Handling & POS Systems
- Operating Heavy Equipment (eg, forklifts, reach trucks)
- Adaptability Under Pressure
- Self motivation
- Patient Assessment
- Geriatric care
- Report writing
- Conflict resolution
Certification
- Emergency Medical Technician (EMT) – NREMT
- CPR/AED
Timeline
Security & Emergency Services Supervisor
Erickson Living
07.2024 - 12.2024
Security & Emergency Services Officer
Erickson Living
03.2023 - Current
Customer Service Associate
Home Depot
12.2022 - 03.2023
Sales Associate
Home Depot
09.2022 - 12.2022
Head Cashier
Home Depot
06.2021 - 10.2022
Cashier
Home Depot
02.2021 - 06.2021
Lifeguard
Pirates Cove Water Park
05.2019 - 08.2019
High School Diploma -
Littleton High School