Grace Kelly
San Marcos,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Copa Vida Barista
Copa Vida
San Marcos
06.2024 - 01.2026
- Prepared high-quality beverages in accordance with company standards
- Maintained cleanliness and organization of workspace to enhance efficiency
- Assisted customers with orders, providing exceptional service and product knowledge
- Trained new baristas on operational procedures and customer engagement techniques
Barista
Starbucks
San Marcos, CA
08.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Packaged bagels, muffins and other food items for customer purchase.
Shift Leader
Smoothie King
Lockport, IL
06.2022 - 08.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Education
Psychology
California State University
San Marcos, CA05-2027
High School Diploma -
Lockport Township Highschool
Lockport, IL06-2023
Skills
- Time management
- Friendly and outgoing
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Flexible and adaptable
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Problem resolution
Certification
CPR first aid Certificate
AED Certificate
Food Handlers Certificate
Timeline
Copa Vida Barista
Copa Vida
06.2024 - 01.2026
Barista
Starbucks
08.2023 - Current
Shift Leader
Smoothie King
06.2022 - 08.2023
Psychology
California State University
High School Diploma -
Lockport Township Highschool