Grace Kelso
Sacramento,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Excellent reputation for resolving problems, great communication and for providing excellent customer service and satisfaction. Motivated to learn, grow and excel.
Overview
10
10
years of professional experience
Work History
Event Team Leader
All Seasons All Reasons Fine Catering & Events
SACRAMENTO, United States
10.2019 - Current
- Manage the team of employees during the duration of the event delegating all of the tasks to be completed for each part of the event in its specified time and manner and worked directly with the Chef to insure that the food was being prepared in the timeframe needed to be served on time.
- Utilized great communication and interpersonal skills when interacting with the employees, clients and venue coordinators to promote smooth and efficient operations.
- Provided exceptional customer service to all guests, clients, coordinators and escalated concerns where needed.
- Used troubleshooting methods to resolve issues with employees, missing items and timelines that were not being followed due to unforeseen events.
- Performed pre-event tasks such as setting up tables, linens, dishware, centerpieces, buffet area and other specified areas that the client desired to have set up for the event.
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
- Provided general cleaning of venue spaces during and after events, including busing tables of dishware and glasses after the meal was completed.
- Optimized guest satisfaction with food and beverages by quickly addressing requests and complaints.
Catering Sous Chef
All Seasons All Reasons Fine Catering & Events
SACRAMENTO, CA
08.2021 - 02.2022
- Worked directly under head Chef preparing food for the catering events.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Set up and prepared cooking supplies and workstations during shift to maximize productivity.
- Washed, peeled and cut fruits, and vegetables.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware and cooking utensils.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Maintained food safety and sanitation standards.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
Cook
Luigi's Pizza Parlor
Sacramento, CA
08.2021 - 02.2022
- Created identical pizzas, sandwiches and appetizers daily with consistent care, attention to detail and quality.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Trained and assisted new kitchen staff members.
- Prepared food to be used on the pizzas, sandwich's and appetizers. Cut up vegetables, sliced meats, cut cheese, made fresh dough and focaccia bread, cooked wings.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Identified inefficiencies leading to improved productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Communicated closely with servers to fully understand special orders for customers.
Decorative Painter
Graceful Finishes
Sacramento, CA
06.2014 - 07.2020
- Soley owned and operated painting business specializing in refinishing cabinetry and woodwork.
- Excellent problem solving skills, organization and empathic customer service skills.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across operations. Customer service and quality were the number two priorities.
- Consulted with customers to assess needs and propose optimal solutions for finishes that worked within their budgets and specifications.
- Bid on projects, prepped sites and completed projects in line with customer specifications and requirements.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials.
- Mixed and matched paints according to customer specifications.
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
- Climbed scaffolding, staging, ladders and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Calculated accurate amounts of materials and estimated time for planned jobs.
- Interacted with clients to report progress and verify timetable for completed work.
Education
High School Diploma -
Camptonville Academy Charter School
Placer County01.2005
Skills
- Strong attention to details, organization and cleanliness
- Effective planner, team leader and excellent customer service
- Quick learner, excellent problem solving skills and able to work under pressure in fast paced environments while keeping a positive attitude
- Verbal and written communication
- Staff Management
Timeline
Catering Sous Chef
All Seasons All Reasons Fine Catering & Events
08.2021 - 02.2022
Cook
Luigi's Pizza Parlor
08.2021 - 02.2022
Event Team Leader
All Seasons All Reasons Fine Catering & Events
10.2019 - Current
Decorative Painter
Graceful Finishes
06.2014 - 07.2020
High School Diploma -
Camptonville Academy Charter School