Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Kidd

Brighton ,CO

Summary

Dynamic leader with a proven track record at American Eagle, adept in strategic planning and customer engagement. Boosted sales through innovative marketing strategies and effective team coaching. Excels in inventory management and sales forecasting, enhancing customer satisfaction and profitability. Demonstrates exceptional communication skills and a driven work ethic, achieving significant sales growth.

Overview

7
7
years of professional experience

Work History

Retail Sales Manager

American Eagle
11.2019 - Current
  • Executed marketing plans to support new product launches and promotions.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Implemented systems and procedures to increase sales.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Recruited, hired and trained Number associates to develop into productive team members with excellent product knowledge.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
  • Implemented loss prevention strategies which reduced shrinkage rates significantly over time.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Developed and maintained courteous and effective working relationships.
  • Learned and adapted quickly to new technology and software applications.
  • Strengthened communication skills through regular interactions with others.

Care Giver

Family Flair Adult Foster Care
01.2020 - 07.2022
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.

Restaurant Team Member

McDonald's
05.2017 - 07.2019
  • Operated register to process payments and collect cash payment for order totals.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Served food and beverages promptly with focused attention to customer needs.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Participated in regular training sessions to stay up-to-date on menu offerings and company policies, leading to improved job performance.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.

Education

Grants Pass High School
Grants Pass, OR

Skills

  • Customer Service
  • Retail Operations
  • Sales expertise
  • Driven Work Ethic
  • Management
  • Customer Engagement
  • Cash Handling
  • Store Opening and Closing
  • Critical Thinking
  • Delegating Work
  • Team Supervision
  • Upselling strategies
  • Training and mentoring
  • Sales Team Leadership
  • Inventory Management
  • Sales Forecasting
  • Strategic Planning
  • Product Merchandising
  • Visual Merchandising
  • Marketing Strategies
  • Promotions and specials
  • Staff Development
  • Staff Scheduling
  • Coaching and Mentoring
  • Sales Coaching
  • Employee Performance Management
  • Productivity maximization
  • Account Management
  • Floor oversight
  • Sales process
  • Customer Complaint Resolution
  • Goal Setting and Achievement

Timeline

Care Giver

Family Flair Adult Foster Care
01.2020 - 07.2022

Retail Sales Manager

American Eagle
11.2019 - Current

Restaurant Team Member

McDonald's
05.2017 - 07.2019

Grants Pass High School

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