GRACE KITREL
ST. LOUIS,MISSOURI
Summary
Seeking a full-time position as an administrative assistant where communication and critical thinking skills will be utilized with regard to pursuing advancement opportunities upon demonstrated excellence.
Overview
10
10
years of professional experience
Work History
Clinic Receptionist
Family Pet Hospital
02.2021 - Current
- Greeted patients, scheduled appointments and maintained records and accounts.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Supported in coordinating and managing schedules for the medical team.
- Ensured timely maintenance of patient records and distribution of monthly reminders.
Customer Service Representative
Warehouse of Fixtures, TNG
05.2019 - 02.2021
- Served as a liaison between clients and the Sales/Design Team.
- Supported Purchasing Department in ordering from numerous vendors
- Maintained regular communication with clients regarding order progress.
- Lead daily team meetings in which we discussed all active & upcoming installations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Clinic Receptionist
Veterinary Care Center
02.2016 - 05.2019
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided assistance to technicians and doctors during appointments.
- Contributed to patient care during medical boarding stays.
- Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
Clinic Receptionist
Concord Animal Hospital
03.2014 - 02.2016
- Ensured seamless daily operations by managing incoming calls, directing inquiries, and relaying messages for veterinarians as required.
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated client callback coordination for the entire team of five doctors.
- Prepared and processed patient referrals and transfer requests.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Skills
- Communicating with clients and assessing their needs
- Comfortable working in a fast-paced environment
- Conflict management
- Medical Recordkeeping
- Customer Service
- Detail oriented
- Critical Thinking
- Adaptable to change
- Data Entry
- Problem-solving abilities
Timeline
Clinic Receptionist
Family Pet Hospital
02.2021 - Current
Customer Service Representative
Warehouse of Fixtures, TNG
05.2019 - 02.2021
Clinic Receptionist
Veterinary Care Center
02.2016 - 05.2019
Clinic Receptionist
Concord Animal Hospital
03.2014 - 02.2016
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