Grace Kleczynski
Kalamazoo,MI
Summary
Compassionate Creative Problem Solving Critical Thinking Communication Flexibility Reliable Receptionist with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work.
Overview
24
24
years of professional experience
Work History
Practice Support Assistant
Bronson Methodist Hospital
03.2021 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Maximized staff performance by assisting with training, onboarding, and performance evaluations.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Assisted manager in all aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Volunteered to help with special projects of varying degrees of complexity.
- Trained and supervised employees on office policies and procedures.
Server
Colonial Kitchen
01.2010 - 03.2021
- Entered orders, delivered food and beverages, and processed payments
- Assisted guests with making menu choices
- Controlled the flow of food from the kitchen to the dining table
- Greeted all guests with a smile and friendly greeting
- Fostered a fun atmosphere and family-style work environment
- Upheld high sanitation and safety standards while delivering and serving food
- Answered phones and took phone orders for customer pick up or delivery
- Completed orders by totaling the checks and processing payments
- Maintained and modeled high standard of efficient customer service to server staff
- Executed exceptional food, beverage, and service standards personally, as well as supporting team members in providing excellent service
- Empowered staff to succeed and meet customer service and revenue goals by providing support
- Checked on customers to see if anyone needed attention from wait staff and worked with team members to correct any service deficiencies.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Applebee's
01.2007 - 12.2011
- Entered orders, delivered food and beverages, and processed payments
- Fostered a fun atmosphere and family-style work environment
- Upheld high sanitation and safety standards while delivering and serving food
- Greeted all guests with a smile and friendly greeting
- Assisted guests with making menu choices
- Empowered staff to succeed and meet customer service and revenue goals by providing support.
Master Receptionist
JCPenny Salon
01.2007 - 12.2011
- Developed and communicated standard operating procedures to team of 10 stylists
- Satisfied customers by delivering speedy and expert service for all salon needs
- Collaborated well with team members to carry out daily assignments and achieve team targets
- Helped resolve problems such as scheduling by carefully collecting information and developing knowledgeable solutions
- Consulted with customers to understand desires and suggest best products to meet needs
- Kept inventory levels optimized and supplies organized for forecasted demands
- Achievements: top 3 in district sales(commission), "All-Star," rating every year employed
- First ever
Nursing Assistant
West Michigan Cancer Center
01.2004 - 12.2006
- Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature
- Evaluated patient's medical condition on a daily basis; maintained records and files of patient's medical records and prescriptions
- Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
Special Services Supervisor
Home Depot
12.2003 - 01.2005
- Ensured accuracy of financial records related to special services transactions by diligently reviewing documentation prior submission for final approval – ultimately saving time spent correcting errors later down line while also reducing risk potential discrepancies arising during audits conducted both internally externally.
- Coordinated cross-departmental efforts to achieve shared goals more efficiently than ever before, fostering collaboration between separate teams who would have otherwise focused solely on their individual tasks at hand.
- Continually sought opportunities expand department's reach influence community beyond immediate customer base by participating various networking functions, staying abreast industry trends developments, sharing insights knowledge peers colleagues alike.
- Led a diverse team of professionals in delivering exceptional customer service experiences for clients.
- Reduced customer complaints by providing timely resolution and effective communication.
- Mentored junior staff members, sharing expertise and best practices to enhance their skills and knowledge.
- Conducted regular performance evaluations to identify areas for improvement and set clear expectations for future success.
- Streamlined inventory management with regular audits, ensuring accurate stock levels.
Nursing Assistant
Three Rivers Area Hospital
01.2001 - 12.2003
- Observed condition of patients by examining, including checking of existing conditions, such as open wounds or detecting blood in urine
- Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
- Supported patients with daily activities and attending to personal hygiene, transporting patients, and assisting them in walking and exercising.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Education
Missionary Training/Missionary Work -
University of the Nations - Tyler, TX
2 semesters of LPN program -
Glen Oaks Community College - Centrville, MI
High School Diploma -
Maple Acres Home School
Three Rivers, MI06.2001
Skills
- Compassionate
- Creative
- Problem Solving
- Critical Thinking
- Communication
- Flexibility
- Computer Skills
- Time Management
- Team Collaboration
- Fast Learner
- Relationship Building
- Administrative Support
Timeline
Practice Support Assistant
Bronson Methodist Hospital
03.2021 - Current
Server
Colonial Kitchen
01.2010 - 03.2021
Server
Applebee's
01.2007 - 12.2011
Master Receptionist
JCPenny Salon
01.2007 - 12.2011
Nursing Assistant
West Michigan Cancer Center
01.2004 - 12.2006
Special Services Supervisor
Home Depot
12.2003 - 01.2005
Nursing Assistant
Three Rivers Area Hospital
01.2001 - 12.2003
Missionary Training/Missionary Work -
University of the Nations - Tyler, TX
2 semesters of LPN program -
Glen Oaks Community College - Centrville, MI
High School Diploma -
Maple Acres Home School
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