Summary
Overview
Work History
Education
Skills
Timeline
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Grace Klingenberg

Mentor,OH

Summary

Highly-motivated with the desire to take on new challenges. Strong work ethic, adaptable, and able to work with a team and make meaningful connections. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Barista Trainer

Starbucks
11.2023 - Current
  • Train new team members with positive reinforcement and respectful, encouraging coaching.
  • Provide ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improve barista skills through one-on-one training sessions and practical demonstrations.

Barista

Starbucks
09.2021 - 11.2023
  • Collaborate with team to uphold store's high guest connection & service scores during high-volume periods
  • Address and resolve customer concerns empathetically and communicate company policies professionally
  • Assist in maintaining the consistency of food and product inventory

Team Trainer

Chick-fil-A
01.2021 - 08.2021
  • Welcomed new team members and guided them through store policy and all front-of-house procedures
  • Implemented a new training system to increase consistency between trainers
  • Consulted with directors on front-of-house procedures to improve store efficiency and accuracy

Front of House Team Member

Chick-fil-A
11.2018 - 01.2021
  • Operated cash registers and POS systems to handle customer payments
  • Collaborated with management and team leaders to develop efficient order-taking systems
  • Created a welcoming and enjoyable environment for guests and other team members

Office Receptionist

State Farm Insurance
09.2017 - 11.2018
  • Communicated with clients about important office updates, changes to policy, and monthly payments
  • Organized important documents and created an efficient filing system for the office & oversaw office inventory
  • Scheduled and maintained an appointment calendar for office agents

Hostess/Server

Ninja Sushi & Hibachi
06.2017 - 09.2017
  • Managed seating sections of the restaurant to maintain a balance between servers and guests
  • Operated the cash register, handled customer orders & payments with high accuracy, and confidently used POS system
  • Maintained knowledge of current menu items, ingredients, and preparation methods

Education

Bachelor of the Arts: Psychology -

The Ohio State University, College of Arts And Sciences
Columbus, OH
05.2023

Skills

  • Research & Data Analysis
  • Leadership Experience
  • Training Background
  • Excellent written and verbal communication skills
  • Scheduling and task management
  • Creative problem solver
  • Proficiency in Microsoft Office
  • Adaptive and quick learner
  • Design experience and knowledge
  • Exceptional interpersonal skills

Timeline

Barista Trainer

Starbucks
11.2023 - Current

Barista

Starbucks
09.2021 - 11.2023

Team Trainer

Chick-fil-A
01.2021 - 08.2021

Front of House Team Member

Chick-fil-A
11.2018 - 01.2021

Office Receptionist

State Farm Insurance
09.2017 - 11.2018

Hostess/Server

Ninja Sushi & Hibachi
06.2017 - 09.2017

Bachelor of the Arts: Psychology -

The Ohio State University, College of Arts And Sciences

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Grace Klingenberg