Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Kori

Oklahoma City,OK

Summary

Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Licensed Insurance Agent

TTEC
06.2020 - 12.2023
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
  • Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
  • Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
  • Streamlined the claims process for clients, ensuring prompt resolution and payment of claims.
  • Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.

Property Management Assistant

Trails At Rockwell
01.2018 - 05.2020
  • Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
  • Streamlined rent collection process for improved efficiency and reduced delinquencies.
  • Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
  • Coordinated with vendors for cost-effective maintenance services, contributing to budget control.
  • Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.

Server

Panera Bread
11.2013 - 12.2017
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

Associate of Science - Accounting And Business Management

Oklahoma City Community College
Oklahoma City, OK
05.2025

Skills

  • Client Service
  • Client Relationship Management
  • Insurance Sales Expertise
  • Client Account Management
  • Client Retention
  • Policy Management
  • Analytical Thinking
  • Regulatory Compliance Understanding
  • Conflict Resolution
  • Problem Solving Aptitude

Timeline

Licensed Insurance Agent

TTEC
06.2020 - 12.2023

Property Management Assistant

Trails At Rockwell
01.2018 - 05.2020

Server

Panera Bread
11.2013 - 12.2017

Associate of Science - Accounting And Business Management

Oklahoma City Community College
Grace Kori