Grace Kosenski
Bellingham
Overview
4
4
years of professional experience
Work History
Barista
Tinto Coffee
11.2024 - Current
- Efficiently learned the menu and began working alone my first week.
- Opened and closed the stand often on my own.
- Communicated well with customers, ensuring they have a positive experience and their drinks are up to their standards.
- Strengthened skills gained from previous positions, i.e problem solving, adaptation, independence, customer connections and critical thinking.
Caterer
Bliss Small Batch Creamery
06.2024 - 08.2024
- Catered for weddings, funerals, and other events.
- I drove the company car to work at a variety of different venues and farmers' markets.
- Managed cash register operations, processed transactions accurately, and maintained balanced cash drawers.
- Assisted in inventory management, including restocking supplies, monitoring product freshness, and placing orders for necessary items.
Barista
Starbucks
Tacoma
01.2022 - 09.2023
- Delivered high-quality customer service in a fast-paced, high-volume environment, consistently meeting and exceeding customer expectations.
- Prepared and served a wide range of coffee and espresso beverages, as well as teas, Frappuccinos, and food items, ensuring accuracy and adherence to Starbucks standards.
- Managed multiple orders simultaneously during peak hours, maintaining efficiency and composure under pressure.
- Operated the POS system to process transactions swiftly and accurately, handling cash, credit, and mobile payments.
- Engaged with customers to build connections, offer personalized recommendations, and create a welcoming atmosphere in the store.
Crew Member
Bliss Small Batch Creamery
04.2021 - 04.2022
- Provided excellent customer service by greeting guests, taking orders, and offering ice cream recommendations, ensuring a delightful experience.
- Handled customer inquiries, special requests, and complaints with professionalism, ensuring a positive resolution.
- I worked as an opener and a closer.
- Completed inventory efficiently and precisely.
Crew Member
McDonald's
01.2021 - 04.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Organized and restocked supplies to support operations and team productivity.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Education
Psychology Interest
WESTERN WASHINGTON UNIVERSITY
04.2025
Skills
- Flexible schedule
- Team collaboration
- Conflict resolution
- Time management
- Interpersonal communication
- Critical thinking
- Customer service
- Quality assurance
Availability
Now - 06/11/2025
Weekends: All day
Monday, Wednesday, Friday: After 12:30pm.
Tuesday, Thursday: After 6:15pm
Summer
All days of the week: Available any time
Timeline
Barista
Tinto Coffee
11.2024 - Current
Caterer
Bliss Small Batch Creamery
06.2024 - 08.2024
Barista
Starbucks
01.2022 - 09.2023
Crew Member
Bliss Small Batch Creamery
04.2021 - 04.2022
Crew Member
McDonald's
01.2021 - 04.2021
Psychology Interest
WESTERN WASHINGTON UNIVERSITY