Summary
Overview
Work History
Education
Skills
References
Timeline
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Grace Koskela

Gilbert,AZ

Summary

Hardworking and highly-motivated employee with customer service, multitasking and time management abilities as well as the desire to take on new challenges. Devoted to giving every person a positive and memorable experience with my strong work ethic, adaptability and exceptional interpersonal skills. Quickly masters new skills.

Overview

8
8
years of professional experience

Work History

AWARDS DIRECTOR

Dance Xtreme
Anoka, MN
05.2016 - 06.2021
  • Managed a team of staff members to deliver a smooth and flawless awards show for dancers and their families
  • Worked with scores in the tabulation room in order to rank them according to their performance
  • Use of excel and dance comp genie computing software
  • Ensure other staff members are being taken care of by checking in and breaking them often
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
  • Processed payments and documented account changes for financial accuracy and transparency
  • Creates schedule for staff members and clients for the entirety of the competition
  • Tracks staff hours and runs payroll after each event.

Medina Golf & Country Club
Medina, MN
08.2017 - 02.2019
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
  • Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
  • Treated each and every guest with respect and took care of every need promptly.

CLIENT CARE REP

Ideal Image Spa
Maple Grove, MN
03.2019 - 02.2020
  • Kept the clinic in a clean and professional manner
  • Stocked bathrooms and public coffee/drinks station for guests
  • Reviewed schedule for current and following days in order to pull patient files to have ready for the providers when needed
  • Called patients every morning in order to confirm the appointments for the following day
  • Made changes to the schedule if needed in order to fit the patient and clinic schedules
  • Answered phone calls and assisted with any problems or concerns
  • Checked in patients as they arrived and completed any remaining paperwork before appointment starts
  • Let the provider know when the patient is ready to be brought back
  • Clean exam rooms after each appointment and prepped it for the next appointment
  • Scheduled future appointments for patients before they left the clinic
  • Made friendly conversation with guests in the waiting room as well as talk about new services for them to try and purchase.

Pharmacy Technician

Walgreens
Gilbert, AZ
03.2020 - 04.2021
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Improved inventory management procedures to reduce overhead, backorders and overstock.
  • Verified prescriptions and drug labels, documents and packages.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.

Lead Guest Service Advisor

Ananda Salon and Skin Center
Chandler, AZ
06.2021 - Current
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Handled telephone inquiries regarding appointments.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Leveraged dynamic responsibilities and sales expertise to build long-term, profitable client relationships.
  • Replenished items running low in customer retail area to allow for maximum product purchasing.
  • Managed staff schedules and PTO requests to ensure coverage was met as well as staff needs.
  • Make weekly bank runs to submit daily deposits and get change for cash drawer at front desk.
  • Manage inventory and ensure we have all products on hand and accurate counts in our system.

Administrative Assistant

Suffer City LLC
Gilbert, AZ
01.2023 - Current
  • Greet all members promptly and in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Assisted with the planning of special events by arranging services, securing venues and ordering promotional samples.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Managed database systems containing customer contact information.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Inventoried and ordered supplies for office.
  • Answered questions from customers regarding products and services offered by the company.
  • Check in with clients regularly to ensure they are satisfied with their experiences and relay information to owners if necessary.
  • Run memberships monthly and keep payment methods up to date as well as make any changes necessary to client accounts.

Education

Associate of Science - Biology

North Hennepin Community College
09-2019

Bachelor of Science - Biology

The College of Saint Scholastica
01.2018

High School Diploma -

Osseo Senior High School
01.2015

Skills

  • Operations/office management
  • Staff management
  • Patient care experience
  • Data entry
  • Talent Acquisition
  • Issues Resolution
  • Customer service-oriented
  • Filing and data archiving
  • Microsoft Excel proficient
  • Word Document proficient
  • Power Point proficient
  • Outbound/Inbound call experience
  • Accurate and detailed
  • Flexible
  • Social media knowledge
  • Scheduling
  • Inventory and product stocking
  • Routine cleaning/office upkeep
  • Relationship Selling
  • Teamwork and Collaboration
  • Problem-Solving
  • Friendly and Outgoing

References

References available upon request.

Timeline

Administrative Assistant

Suffer City LLC
01.2023 - Current

Lead Guest Service Advisor

Ananda Salon and Skin Center
06.2021 - Current

Pharmacy Technician

Walgreens
03.2020 - 04.2021

CLIENT CARE REP

Ideal Image Spa
03.2019 - 02.2020

Medina Golf & Country Club
08.2017 - 02.2019

AWARDS DIRECTOR

Dance Xtreme
05.2016 - 06.2021

Associate of Science - Biology

North Hennepin Community College

Bachelor of Science - Biology

The College of Saint Scholastica

High School Diploma -

Osseo Senior High School
Grace Koskela