Grace Krusen

Key Functions:

• Working closely with 7-10 end-users and analyzing database records to identify and analyze custom SAP software development opportunities.
• Coordinating and planning long-term project initiatives with internal and external stakeholders and communicating written/oral presentations on related issues and solutions.
• Configuring agricultural contract management (ACM) modules to meet business requirements and resolve issues.
• Ensuring compliance with industry regulations through developing, testing, and implementing contract solutions.
• Taking a position on an issue/topic and taking ownership to resolve an issue by working with stakeholders independently/with minimal supervisory guidance.

Accomplishments:

• Successfully implement contract solutions that enabled the company to comply with industry regulations.
• Improve ACM ticket backlog and problem-solving efficiency through configuration and support.

Key Functions:

• Collaborated with the business relationship manager and customers in creating requirements while ensuring
  the adherence of the proposed solutions to quality, compliance, and business acceptance criteria.
• Identified and resolved risks and issues by prioritizing and optimizing business requirements from various stakeholders for direct analysis, solution design, and decision making.
• Worked collaboratively with colleagues in the IT and business sector to determine the capabilities required to ensure the feasibility and understanding of outcomes/requirements.
• Performed comprehensive business analysis and development, as well as choose the best approach to analysis.
• Determined partners and stakeholders from all areas of the business while establishing and maintaining relationships based on each partner's needs and level of influence.
• Participated with the business early on to assess and contribute to the definition of business requirements.
• Conducted in-depth assessment of all capability gaps, proposed solutions based on the digital strategy, and articulated rationale in support of analysis.

Accomplishments:

• As a Pharmaceutical Digital Business Analyst, I successfully collaborated with business
  relationship managers and customers to create requirements and propose compliant solutions, ensuring alignment with quality, compliance, and business acceptance criteria.
• Played an integral role in defining business requirements, actively participating with the business, and
  providing valuable insights/analyses, resulting in increased improvement in requirement clarity and
  accuracy.
• Conducted in-depth assessments of capability gaps, proposed solutions based on the digital strategy, and effectively communicated the rationale supporting the analysis, contributing to a 15% increase in strategic alignment and informed decision-making.

Key Functions:

• Executed precise translation of business requirements and technical design specifications into MES solutions code.
• Developed effective test plans and cases for unit and system testing to ensure product model quality.
• Trained and supported end users while establishing and maintaining relationships with business clients and IT personnel.

Accomplishments:

• As a Manufacturing Business Analyst, I successfully translated complex business requirements into MES solutions code, ensuring accurate implementation.
• Developed comprehensive test plans and cases that improved product model quality and reliability.
• Built strong relationships with business clients and IT personnel, fostering effective collaboration and communication.
  

Key Functions:

• Empowered business partners to manage due diligence documents and buyer/seller roles in complex mergers and acquisitions.
• Analyzed foreign language usage in business documents across multiple regions to improve document classification performance. Developing Python code for text analysis of questions.

Accomplishments:

• Delivered over 40 virtual educational tutorials and training sessions for customers, equipping them with the knowledge to effectively manage due diligence documents in mergers and acquisitions.
• Participated in an 8-week pilot to classify over 2.8K questions related to merger and acquisition activities.

Key Functions:

• Migrated client and contract information from SAP to Salesforce.
• Trained Sales and Customer Service team leads on managing sales/pending deals within the Salesforce CRM pipeline.

Accomplishments:

• Designed an automated routing system for sales email follow-ups, leading to a 10% increase in customer retention.
• Increased sales department productivity.

Key Functions:

• Designed and developed lesson plans and instructional materials tailored to to the curriculum, learning objectives, and the needs of 10 long-term students aged 7 to 50.
• Delivered interactive and engaging English language classes.
• Assessed and monitored students' language proficiency and progress through regular evaluations, quizzes, exams, and assignments.