Grace Langevin
Southbridge,MA
Overview
2027
2027
years of professional experience
Work History
Restaurant Server
Kaizen Sushi Bar and Grill
08.2018 - Current
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Attend to guest’s needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Assisted in menu recommendations, enhancing guest satisfaction and repeat business while demonstrating knowledge and answering questions regarding food ingredients and preparation methods.
- Managed orders and communication between kitchen and dining area efficiently.
- Maintained cleanliness and organization of dining area to meet health standards.
- Processed payments accurately, ensuring swift transaction completion for guests.
- Collaborated with team members to optimize workflow during peak hours.
- Adapted quickly to changing environments, demonstrating flexibility in service style.
- Trained new staff on restaurant procedures and customer service best practices.
- Cultivated warm relationships with regular customers.
Restaurant Hostess
Kaizen Sushi Bar and Grill
08.2015 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Managed reservations, waitlists, and special requests for large parties, ensuring efficient seating of guests.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Provided assistance to servers as needed.
- Monitored dining area for cleanliness, addressing issues proactively to maintain hygiene standards.
- Handled guest inquiries and complaints professionally, ensuring satisfaction and repeat business.
Restaurant Floor Manager
Kaizen Sushi Bar and Grill
06.2022 - 10.2022
- Managed daily operations of the restaurant floor, ensuring smooth service flow and optimal guest experiences.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
- Assigned tasks to staff members, monitored performance, and provided feedback to team members.
Daycare Assistant
Bumble Bee Daycare
- Supported children’s learning and development through engaging hands-on experiments, educational activities, nursery rhymes and interactive read-alouds.
- Assisted with creating a safe, nurturing and engaging environment for young children.
- Supervised children and helped ensure their safety, well-being and daily needs were met.
- Encouraged participation, curiosity, creativity and positive social interactions.
- Assisted owner with classroom activities, routines and maintaining an organized learning environment.
- Built positive relationships with children through patience, encouragement and attentive care.
Internship
Burgess Elementary School
09.2021 - 05.2022
- Supported teachers with daily classroom activities and students needs
- Observed students' behavior, interactions and learning styles to gain insight into individual needs
- Observed student evaluations and assessments
- Provided one-to-one academic and behavioral support to students with Individual Education Plane (IEPs)
- Worked closely with teachers to support students' educational goals and classroom success
- Developed experience working with students with diverse learning needs in an educational setting
Education
Bachelor of Arts - Psychology
Westfield State University
Westfield, MA05-2022
Skills
- Dedicated, responsible and hardworking
- Strong ability to prioritize and manage competing responsibilities
- Highly organized with attention to detail
- Highly effective communicator
- Adaptable and willing to take on new responsibilities
- Excellent interpersonal and relationship building skills
- Strong teamwork and collaboration skills
- Proficient in operating POS systems
Timeline
Restaurant Floor Manager
Kaizen Sushi Bar and Grill
06.2022 - 10.2022
Internship
Burgess Elementary School
09.2021 - 05.2022
Restaurant Server
Kaizen Sushi Bar and Grill
08.2018 - Current
Restaurant Hostess
Kaizen Sushi Bar and Grill
08.2015 - Current
Daycare Assistant
Bumble Bee Daycare
Bachelor of Arts - Psychology
Westfield State University