GRACE LARSEN
New York,NY
Summary
Accomplished project manager/team lead offering 7 years of experience in Tech, in both corporate and mission-driven startup spaces. I'm a dedicated problem-solver with a penchant and enthusiasm for attacking obscure blockers and converting into action plans. Exceptional technical expertise, leadership and talent for driving ambitious results while nurturing strong professional relationships and driving operational efficiency and growth.
Overview
9
9
years of professional experience
Work History
Implementation Lead - Operations
Wonder
04.2024 - Current
- Brought on during acquisition to manage integration of tech and processes into new ecosystem and drive Wonder growth initiatives
- Led team to 50% increase in quarterly launches and reconfigured previously weak reporting systems into robust metric tracking
- Reduced implementation timeline by streamlining implementation processes, addressing inefficiencies with iteration, and enhancing cross-functional collaboration and communication
- Collaborated with key stakeholders on product development and ideation to elevate overall service, integration, and customer journey
- Orchestrated communication and action between partnered restaurant tech companies and merchants resulting in expertise across systems and improvement in procedural efficiency
- Spearheaded knowledge base development for internal teams
Implementation Lead
Relay Delivery
05.2022 - 04.2024
- Tasked with building department infrastructure to convert leads into company revenue by assessing & analyzing 3P delivery space requirements to develop efficient technical implementation process and elevated client onboarding experience
- Responsible for providing technical and operational guidance to help clients effectively leverage product and drive maximum impact for their business
- Internal industry subject matter expert leading on client solutions and driving company and client revenue leveraging existing functionality of 3PD as well as maintenance of technical partnerships, managing direct reports incl. hiring, training, and designing + enforcing departmental OKRs/KPIs
- Key contributor to overall operational efficiency & growth strategy initiatives, including development & collation of extensive cross-team documentation, process, and resources
- Produced 129% and 63% increases in key departmental performance indicators within first year
Onboarding Manager
BentoBox CMS Inc
05.2019 - 01.2021
- Project managed website & e-commerce launches (conceptualization, design, content, functionality) for 55-75 customers on a monthly basis, ensuring that content migration and design met customer expectations
- Acted as a consultant and expert on digital presence and web aesthetics for clients
- Provided high level customer support to restaurant owners and hospitality groups and expert knowledge of CMS platform and best UX & design practices through daily phone, email, and text correspondence
- Informed customers about product feature updates, worked across teams on product development feedback, managed customer upgrades & add-ons during website build
Workday Consultant
Mercer Digital
08.2016 - 11.2018
- Onboarded and advised 40+ contracted corporate clients with employee populations ranging between 100-10,000 on Workday software in order to successfully implement Workday CMS
- Analyzed and customized Workday product for each individual client by conducting holistic prospect research in order to tailor product to each company's needs
- Responsible for building out, testing, and problem-solving high pressure, company-wide rollouts for benefits module affecting live employee data
- Devised creative workarounds to update configuration when Workday software was not achieving the clients' goals
President
Tiger Inn Eating Club
04.2015 - 04.2016
Education
Bachelor of Arts - History
Princeton University
Princeton, NJSkills
- Microsoft Office
- Airtable
- Metabase
- Slack, Zapier
- Adobe Photoshop
- Google Suite Analytics
- CRM: Salesforce, Hubspot
- ERP: Workday
- UX Design SEO
- Project Lifecycle Mgmt Workflow Development
- Social Media Content Creation
- Leadership
- Excellent Oral & Written Communication
- Teamwork Adaptability
- Problem-Solving Crisis Management
- Departmental Reporting
- Procedural User Documentation
- Client Solutions Implementation
- Team Member Development Training
Languages
French
Limited Working
Spanish
Limited Working
Timeline
Implementation Lead - Operations
Wonder
04.2024 - Current
Implementation Lead
Relay Delivery
05.2022 - 04.2024
Onboarding Manager
BentoBox CMS Inc
05.2019 - 01.2021
Workday Consultant
Mercer Digital
08.2016 - 11.2018
President
Tiger Inn Eating Club
04.2015 - 04.2016
Bachelor of Arts - History
Princeton University
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