Summary
Overview
Work History
Education
Skills
Certification
Professional References
Work Availability
Quote
Timeline
Volunteer
Grace Lee, PHR

Grace Lee, PHR

Pacific Grove,CA

Summary

Dedicated HR professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges while staying grounded personally and professionally. Looking for a full-time position in a mission-driven company that offers a larger purpose in addition to professional growth and opportunities.

Overview

6
6
years of professional experience
1
1

Certification

Work History

Head of Human Resources

Cat & Cloud Coffee
01.2020 - 11.2022
  • Managed recruiting and hiring for five locations.
  • Worked with management to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding for over one hundred new employees.
  • Created and implemented forward-thinking initiatives to improve employee engagement, including fully online compliance training and benefits enrollment.
  • Instructed senior leaders on appropriate employee corrective steps and documentation.
  • Facilitated communication and coordination between employees and management when performance issues arose.
  • Structured compensation and benefits according to market conditions and budget constraints.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance on all levels.
  • Forecasted personnel demands and developed multiple approaches to achieve staffing objectives within budgetary constraints.
  • Served as sole Safety Monitor during the COVID-19 pandemic, communicating with our staff as well as local and state health departments to ensure compliance with ever-changing safety standards throughout. It was no small feat to keep a staff of almost 80 employees safe and employed during this time.
  • Served on the Executive Team. We met weekly to serve the needs of our growing company, and to keep that growth consistent with our mission, vision and values.

Roasting Operations Manager, Head Roaster

Cat & Cloud Coffee
09.2017 - 12.2019
  • Managed team of 8 personnel to roast, pack and ship all coffee, including fulfillment of national and international wholesale accounts.
  • Maintained coffee quality by creating guidelines, product specifications and quality procedures.
  • Performed troubleshooting, preventive maintenance and sanitation procedures.
  • Communicated to manufacturing partners and monitored machine performance issues to minimize downtime.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Reviewed shift reports to understand current numbers and optimize operations.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Ensured compliance with all federal and state manufacturing standards.
  • Designed and implemented system of feedback and goal setting to create a positive and productive work environment for the team.
  • Conducted training for new hires, including teaching new hires how to roast coffee to our specifications utilizing software.
  • Conducted palate development training for the roasting team and for cafe staff and created educational material for understanding the coffee supply chain.
  • Traveled to Honduras to connect with our producers and exporting partner, helping to select lots for purchase.

Concierge/Barista

Cat & Cloud Coffee
09.2016 - 09.2017
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.

Education

Master of Arts - Intercultural Studies

Wheaton College
Wheaton, IL
05.2007

Bachelor of Arts - Fundamentals: Issues And Texts

University of Chicago
Chicago, IL
06.1999

Skills

  • Employee Relations
  • Company Leadership
  • Organizational Systems
  • Workforce Improvements
  • Internal Communications
  • Onboarding, Training and Development
  • Policy Improvement Recommendations
  • Health and Safety Programs
  • Employee Feedback and Recognition
  • Benefits Administration

Certification

  • Professional in Human Resources (PHR) Certificate, Human Resources Certification Institute (HRCI), October 2023
  • Certified Q Grader, Coffee Quality Institute, 2019-2023

Professional References

1. Charles Jack, Co-owner, Cat & Cloud Coffee

charles@catandcloud.com

(831) 226-4702


2. Chris Baca, Co-owner, Cat & Cloud Coffee

chris@catandcloud.com

(831) 454-6802


3. Jared Truby, Co-owner, Cat & Cloud Coffee

jared@catandcloud.com

(831) 345-5790



Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

My best work is to help create an environment where others can do their best work.

Timeline

Head of Human Resources

Cat & Cloud Coffee
01.2020 - 11.2022

Roasting Operations Manager, Head Roaster

Cat & Cloud Coffee
09.2017 - 12.2019

Concierge/Barista

Cat & Cloud Coffee
09.2016 - 09.2017

Master of Arts - Intercultural Studies

Wheaton College

Bachelor of Arts - Fundamentals: Issues And Texts

University of Chicago

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Grace Lee, PHR