Grace Lemley
Austin,Texas
Summary
I am an experienced Renewals Manager and Partner Success Manager with 7 years of expertise in developing strong customer relationships and ensuring customer satisfaction. My skills include; effective communication, identifying customer needs, and providing tailored solutions. I am adaptable to changing circumstances and navigating complex situations to achieve positive outcomes for both the customer and the company. Ready to leverage my skills and experience to drive enhanced performance within a renewals organization.
Overview
7
7
years of professional experience
Work History
Renewals Manager II
LogicMonitor
02.2022 - Current
- Manage a $20M renewal portfolio where I forecast, track, and negotiate SaaS renewal contracts by quarter, account, representative and territory
- Weekly follow-up on renewal cycle (outreach, quote building, negotiations, closing)
- Track all Renewal Opportunities and objectives in Salesforce & GainSight to ensure purchase orders/contracts are processed before the previous contract expires
- Work closely with LogicMonitor's Finance, Legal, Sales, and Customer Success teams to ensure timely completion and closure of contracts
- Develop and implement strategies to improve customer renewal rates and reduce churn, including conducting customer outreach and providing proactive support
Partner Success Account Manager
Vrbo
11.2019 - 02.2022
- Account Manager for 125 integrated property management companies that individually operate approx
- 20 - 1,000 properties across North America
- Drive rental listing retention and the partner's performance goals on Vrbo.com and affiliated sites
- Analyze quarterly performance data and provide consulting services to Property Managers which includes revenue management, defining marketplace opportunities and educating on operational best practices
- Work cross functionally across the broader optimization teams including the acquisition, integration, technical support, and project development teams
- Develop and maintain strong relationships with key stakeholders within the integrated property management companies to maximize partnership value and ensure high levels of customer satisfaction
Manager, Client Solutions | Public Equity
GLG
07.2019 - 11.2019
- Second-in-command on a $4.9 book of business, with clients composed of US-based investment managers, hedge funds, private equity firms and alternative investment groups
- Advise clients on custom learning solutions that match their investment strategies including phone consultations, one-on-one meetings, surveys, reports, and consulting engagements with leading industry experts and executives
Senior Research Associate
GLG
05.2017 - 07.2019
- Team member that serviced a $4.9M book of business across 24 Hedge Fund, Investment Management, and Venture Capital clients
- Executed & managed custom projects where I partnered with clients to scope their due diligence needs
- A summary of my project execution includes: 600+ projects in 18 months, managing an average of 20 projects/week
- Identified and recruited professionals to consult with GLG's largest San Francisco and LA-based financial service clients
Education
Bachelor's in Sociology & Government -
University of Texas at Austin
Austin, Texas05.2016
Skills
- Customer Success
- Contract Negotiation
- Renewal Management
- Relationship Management
- Project Management
- Communication / Interpersonal Skills
- Problem Resolution
- Cross-functional Collaboration
Timeline
Renewals Manager II
LogicMonitor
02.2022 - Current
Partner Success Account Manager
Vrbo
11.2019 - 02.2022
Manager, Client Solutions | Public Equity
GLG
07.2019 - 11.2019
Senior Research Associate
GLG
05.2017 - 07.2019
Bachelor's in Sociology & Government -
University of Texas at Austin
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