Grace LeProwse
Butte,MT
Summary
Dynamic hospitality professional with extensive experience at Copper King Hotel & Convention Center. Expert in guest check-in procedures and complaint resolution, enhancing customer satisfaction. Proven ability to train staff and implement process improvements, fostering teamwork and operational efficiency. Strong communication and problem-solving skills drive exceptional service in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Copper King Hotel & Convention Center
12.2021 - Current
- Managed guest check-in and check-out processes efficiently to enhance customer satisfaction.
- Resolved guest inquiries and complaints promptly, ensuring a positive experience.
- Coordinated room assignments and maintained accurate records in property management system.
- Trained new front desk staff on procedures and customer service standards.
- Implemented process improvements that streamlined front desk operations and reduced wait times.
- Collaborated with housekeeping to ensure timely room availability for guests.
- Collected room deposits, fees, and payments.
Server/Support Worker
MacKenzie River Pizza, Grill & Pub
06.2019 - 07.2025
- Provided exceptional customer service by attentively listening and responding to guest inquiries.
- Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
- Supported team members during busy shifts by efficiently taking and delivering food orders.
- Learned menu items thoroughly, enabling informed recommendations to guests for enhanced satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Seasonal Worker
Izaak Walton Inn
04.2022 - 11.2022
- Operated various machinery and tools to ensure efficient workflow during peak seasons.
- Assisted in training new seasonal workers on safety protocols and job responsibilities.
- Monitored inventory levels and reported discrepancies to management for timely resolution.
- Collaborated with team members to maintain cleanliness and organization of work areas.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
Education
High School Diploma -
Butte High School
Butte, MT06-2021
Skills
- Guest check-in procedures
- Complaint resolution
- Property management systems
- Staff training and development
- Cash handling procedures
- POS system operation
- Communication skills
- Problem-solving skills
- Hospitality services
Accomplishments
- Developed revenue streams for the hotel by informing guests of the establishment's array of services including the spa, salon, upscale restaurants and the casino.
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Assisted concierge with special projects, completing tasks ahead of schedule.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Seasonal Worker
Izaak Walton Inn
04.2022 - 11.2022
Front Desk Agent
Copper King Hotel & Convention Center
12.2021 - Current
Server/Support Worker
MacKenzie River Pizza, Grill & Pub
06.2019 - 07.2025
High School Diploma -
Butte High School