Grace Leung
Kooskia,ID
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Food Truck Manager
China Cafe Restaurant
Kooskia, ID
04.2010 - Current
- Prep food enough for an out side event
- Drive truck to and from event
- cook food
- Serve food
- Cashier
- Set up and tear down food truck booth
- Community relations
Manager
China Cafe Restaurant
Kooskia, ID
09.2003 - Current
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Ensured compliance with industry regulations and company policies.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Provided leadership during times of organizational change or crisis situations.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted performance reviews for team members.
- Ensured compliance with regulatory requirements and industry standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Monitored staff performance and addressed issues.
- Directed recruitment, hiring, and training of new staff members.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Recruited and hired qualified candidates to fill open positions.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Chi Yee
Hong Kong06-1978
Skills
- Business Development
- Contract Management
- Policy Implementation
- Marketing
- Expense Tracking
- Staff Management
- Budget Control
- Product Management
Certification
- Serv Safe certified in previous years
Timeline
Food Truck Manager
China Cafe Restaurant
04.2010 - Current
Manager
China Cafe Restaurant
09.2003 - Current
High School Diploma -
Chi Yee
- Serv Safe certified in previous years
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