Grace Lockwood
Mound,MN
Summary
Organized professional with 8 years of customer service experience and 3 years in managerial roles. Expertise in office administration, logistics coordination, and team support. Proven ability to manage multiple priorities effectively in fast-paced environments. Committed to enhancing team operations through reliable and collaborative efforts.
Overview
9
9
years of professional experience
Work History
Design Assistant
Sterling Carpet One
Grand Forks, North Dakota
01.2023 - Current
- Assist designers and department teams with daily operations, ensuring smooth coordination between design and client-facing activities.
- Manage sample inventory, and organize displays to improve accessibility and visual presentation for customers and clients.
- Coordinate daily errands, shipping, and logistics to support the timely completion of projects and team needs.
- Support designers and management by executing a variety of creative and administrative tasks, while maintaining accuracy and attention to detail.
Nonprofit Administrative Intern
United Way Of Grand Forks, East Grand Forks & Area
Grand Forks, North Dakota
08.2025 - 11.2025
- Assisted staff with daily administrative tasks, and provided operational support across departments.
- Organized and maintained digital files to ensure efficient information retrieval and recordkeeping.
- Prepared reports, spreadsheets, and presentations to support program initiatives and funding requests.
- Greeted visitors at the front desk and provided assistance to clients, community members, and others as needed.
Manager
Bay Rentals, Inc.
Mound, Minnesota
05.2017 - 08.2022
- Directed staffing processes, including recruiting, onboarding, and scheduling, to maintain a well-trained and efficient team.
- Oversaw daily business operations, including customer reservations, payment processing, damage assessments, and issue resolution, to ensure smooth service delivery.
- Responded to customer and staff inquiries across phone, email, and in-person interactions, ensuring timely and professional communication.
- Upheld company standards for cleanliness, organization, and visual presentation, creating a polished and welcoming environment.
Education
BBA - Management
University of North Dakota
Grand Forks, ND12-2025
Skills
- Office administration and scheduling
- Inventory and logistics coordination
- Customer and employee communication
- Attention to detail
- Task coordination
- Adaptability and flexibility
- Team collaboration
Leadership & Involvement
Director of Service and Philanthropy
Pi Beta Phi | Grand Forks, ND | May 2022 - December 2022
- Organized and executed charity events to raise funds and awareness for chapter foundations.
- Managed volunteer schedules and coordinated community service opportunities for chapter members.
- Oversaw timely and accurate distribution of donations to designated charitable organizations.
Timeline
Nonprofit Administrative Intern
United Way Of Grand Forks, East Grand Forks & Area
08.2025 - 11.2025
Design Assistant
Sterling Carpet One
01.2023 - Current
Manager
Bay Rentals, Inc.
05.2017 - 08.2022
BBA - Management
University of North Dakota