Grace Lorenz
Fair Oaks
Summary
Proficiency in Microsoft Word and Google docs. Over 5 years of writing software and sophisticated understanding of AP formatted documents and a year and half of customer service. Well versed at working under stress and short deadlines with no detriment to quality of work.
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care and rich interactions.
Overview
1
1
year of professional experience
Work History
Front-end Retail and return associate
TJ maxx
06.2025 - Current
- Delivered excellent customer service by promptly assisting shoppers and resolving inquiries to enhance satisfaction.
- Accurately processed sales transactions, returns, and exchanges while maintaining cash handling integrity.
- Promoted store loyalty programs and special offers to drive customer engagement and repeat business.
- Prepared and organized merchandise for the sales floor, ensuring attractive and accessible displays.
kennel and pharmaceutical technician
Wagmore Pet Resort
05.2024 - 09.2024
- Provided daily care for dogs and cats, including feeding, watering, bathing, and exercising.
- Maintained a clean, safe, and stress-free environment by sanitizing kennels, play areas, and equipment.
- Monitored animal behavior and health, promptly reporting any changes or concerns to supervisors.
- Administered medications under veterinary direction and documented care accurately.
Education
Undergraduate Student -
Trinity University
10.2025
Skills
-Microsoft word
-Google Docs
-Canva
-Photoshop
-Problem-solving abilities
-Customer service
Timeline
Front-end Retail and return associate
TJ maxx
06.2025 - Current
kennel and pharmaceutical technician
Wagmore Pet Resort
05.2024 - 09.2024
Undergraduate Student -
Trinity University