Grace Loving
Homewood
Summary
Dynamic and results-driven professional with extensive experience in customer service and employee training at multiple companies. Proven ability to resolve conflicts and enhance customer satisfaction through effective communication and critical thinking. Skilled in medical terminology and maintaining organized records, contributing to a seamless experience for everyone.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Olive Garden
Hoover
05.2025 - Current
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled cash transactions and processed payments efficiently at the register.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Resolved customer complaints effectively to enhance dining experiences.
- Assisted in training new servers.
Server
Cracker Barrel
Pelham
02.2024 - 01.2025
- Assisted with training new servers on restaurant policies and procedures.
- Collaborated with team members to ensure smooth service during peak hours.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Served food and beverages promptly while ensuring customer satisfaction.
Team Member Trainer
Taco Bell
Calera
05.2022 - 11.2023
- Explained goals and expectations required of trainees.
- Conducted trainings on topics related to customer service, product knowledge and company policies.
- Provided feedback and guidance to improve employee performance during trainings.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Resolved customer complaints by listening and providing appropriate solutions.
Education
Bachelor of Science - Nursing
University of Alabama At Birmingham
Birmingham, AL05-2028
Skills
- Medical terminology
- Customer service
- Conflict resolution
- Employee training
- Time management
- Critical thinking
- Record keeping
- Organization
Certification
- Taken and passed a Computer Science course that covered Microsoft Word, Excel, and powerpoint tools allowing me to be successful using common office environments platforms.
Timeline
Server
Olive Garden
05.2025 - Current
Server
Cracker Barrel
02.2024 - 01.2025
Team Member Trainer
Taco Bell
05.2022 - 11.2023
Bachelor of Science - Nursing
University of Alabama At Birmingham