Grace MacLacklin

• Developed strong relationships with parents, maintaining open communication about each child's (Ages 1, 2 upon start) progress and needs.
• Oversaw household duties such as light housekeeping tasks or running errands when required.
• Prepared healthy, age-appropriate snacks and meals.
• Incorporated music, nature, and art to facilitate early childhood education.
• Facilitated healthy emotional growth and communication in children while upholding boundaries and authority.

• Primarily worked in back of house as Expo Lead, while also floating to Serve tables, or Hostessing as needed.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

• Facilitated smooth transitions between daily routines by clearly communicating expectations to students and offering guidance as needed.
• Contributed to the creation of developmentally appropriate curriculum materials for various age groups within the daycare setting.
• Improved communication with parents by implementing regular updates on student progress and behavior.
• Supported the lead teacher in monitoring student behavior, enforcing rules and addressing issues as they arose.

• Organized merchandise from storage to display areas in a timely manner.

• Assisted customers by answering questions and fulfilling requests.
• Communicated with customers and team members to solve problems.
• Processed both cash and card purchases and returns.

• Ensured compliance with food safety standards in meal preparation.

• Adapted seamlessly to high-pressure situations.

• Processed phone orders and managed customer transactions on POS.

• Ensured thorough cleaning of dining and kitchen areas following every shift.