Grace Maher
Clarksville,TN
Summary
Dynamic Pharmacy Technician with a proven track record at Publix, excelling in workflow optimization and customer service. Adept at managing pharmacy records and ensuring HIPAA compliance, I fostered patient satisfaction through effective problem-solving and collaboration. Recognized for enhancing operational efficiency and training staff to uphold high service standards.
Pharmacy professional with focus on accuracy and patient care. Adept at medication preparation and inventory management, contributing to efficient pharmacy operations. Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and flexible support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Publix
05.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Utilized pharmacy management software to process prescriptions efficiently.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
Teacher
CMCSS
09.2023 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Enhanced literacy skills with targeted reading programs.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
- Promoted digital literacy by integrating technology into curriculum.
- Collaborated with colleagues to integrate cross-disciplinary lessons, enriching students' educational experience.
- Utilized data-driven instruction to tailor lessons for improved academic performance.
Social Media Specialist
Sandra Walton
05.2021 - 12.2024
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
- Enhanced customer engagement with the creation of relevant and shareable content across various platforms.
- Developed monthly content calendars outlining post topics, images, and captions in advance for streamlined scheduling processes.
- Increased brand awareness by developing and implementing targeted social media campaigns.
- Upheld a consistent brand voice across all channels, tailoring messaging to align with specific platform demographics while maintaining overall company identity.
Supervisor
Kroger
10.2018 - 09.2023
- Led training sessions to improve team skills and enhance operational performance.
- Managed employee performance reviews, providing constructive feedback to encourage professional growth.
- Developed and implemented strategies to optimize inventory management and reduce waste.
- Coordinated schedule adjustments to ensure adequate staffing during peak hours.
- Identified process inefficiencies and proposed solutions to enhance productivity.
- Resolved customer complaints effectively, ensuring a positive shopping experience.
- Trained new employees on store policies, procedures, and customer service expectations.
- Facilitated conflict resolution among team members, promoting a collaborative atmosphere.
- Implemented performance metrics to evaluate team effectiveness and identify improvement areas.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Processed customer orders and accurately handled payment transactions.
Education
Bachelor of Arts - English Education
Austin Peay State University
Clarksville, TN12-2023
Associate of Science - Science
Austin Peay State University
Clarksville, TN05-2022
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance verification
- Pharmacy and customer records management
- Customer service
- Training and mentoring
- Staff management
- Operations management
- Conflict resolution techniques
- Schedule management
Certification
- CPhT - Certified Pharmacy Technician
- TESOL Certified
Timeline
Pharmacy Technician
Publix
05.2024 - Current
Teacher
CMCSS
09.2023 - Current
Social Media Specialist
Sandra Walton
05.2021 - 12.2024
Supervisor
Kroger
10.2018 - 09.2023
Bachelor of Arts - English Education
Austin Peay State University
Associate of Science - Science
Austin Peay State University