Summary
Work History
Education
Skills
Languages
Timeline
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Grace Maldonado

Oklahoma City

Summary

Dynamic leader with a proven track record at MIL Family Care, adept in site management and fostering team leadership. Excelled in enhancing safety and quality assurance, reducing safety incidents, and improving client satisfaction through strategic problem-solving and effective conflict resolution. Skilled in personnel management and project management, achieving significant advancements in operational efficiency and client relations.

Work History

Site Manager

MIL Family Care
  • Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
  • Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
  • Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
  • Interviewed, hired, and trained new workers.
  • Resolved issues between employees and customers using company policies.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
  • Assumed responsibility for personnel deployed to work site.

Caregiving Manager

MIL Family Care
  • Delegated assignments to appropriate individuals based on skills, roles and interests.
  • Prevented and handled conflict by working with team towards solution.
  • Streamlined operations by optimizing communication channels between caregivers, clients, and families.
  • Developed strong relationships with healthcare providers, enabling better coordination of services for clients in need of additional support.
  • Maintained safe and secure environment for staff, residents and guests by following established safety standards.
  • Enhanced caregiver productivity through efficient scheduling and assignment of tasks based on their skills and expertise.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans that addressed all aspects of the client''s wellbeing.
  • Managed budgets effectively, allocated resources wisely to ensure high-quality care delivery within financial constraints.
  • Reported incidents and completed appropriate paperwork to document incidents.
  • Improved client satisfaction by developing and implementing personalized care plans for each individual.
  • Facilitated smooth transitions for clients moving between different levels or types of care as their needs changed over time.
  • Conducted thorough assessments of potential new hires to ensure they possessed the necessary qualifications, skills, and fit for the company culture before extending employment offers.
  • Reduced client complaints by addressing concerns promptly and implementing effective solutions.
  • Responded effectively to emergency situations, coordinating with caregivers and relevant agencies to ensure clients'' safety and wellbeing.
  • Ensured compliance with industry regulations and standards by conducting regular audits and training sessions.
  • Ensured the quality of care provided by conducting regular site visits and reviewing caregiver reports.
  • Maintained accurate records of client information, ensuring confidentiality while allowing easy access for authorized personnel when needed.
  • Organized regular team meetings to discuss progress toward organizational goals, address challenges, celebrate successes, and foster a sense of camaraderie among caregivers.
  • Communicated observed or suspected resident change of condition to department care coordinator.
  • Promoted a culture of continuous improvement by encouraging open communication among team members about best practices in caregiving management.
  • Continuously updated knowledge of industry trends, regulations, and best practices to maintain a high standard of service in caregiving management.
  • Implemented innovative strategies to fill staffing gaps during periods of high demand or employee absences.
  • Evaluated caregiver performance regularly, provided constructive feedback, and implemented necessary improvements to enhance service quality.
  • Communicated with healthcare providers to facilitate continuity of care.
  • Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
  • Assessed clients and developed plans to meet needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained detailed records in compliance with agency standards and regulations.
  • Responded to emergency situations and provided support to promote client safety and wellbeing.

Education

Associate Of Applied Business - Business Administration And Management

Southern Mew Hampshire University
New Hampshire
06.2032

Skills

  • Team leadership
  • Site inspection and management
  • Quality assurance
  • Problem-solving
  • Management
  • Conflict resolution
  • Site safety
  • Site management
  • Environmental awareness
  • Project management
  • Multitasking and organization
  • Safety procedures
  • Documentation and reporting
  • Personnel management
  • Supply ordering
  • Relationship building
  • Shift scheduling

Languages

Spanish
Native or Bilingual

Timeline

Site Manager

MIL Family Care

Caregiving Manager

MIL Family Care

Associate Of Applied Business - Business Administration And Management

Southern Mew Hampshire University

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Grace Maldonado