Grace Malo
Easthampton,MA
Summary
Dependable customer service worker with experience in cash handling, food safety, and clean shop operations. Strong at greeting guests, processing payments, and keeping busy spaces organized.
Overview
2
2
years of professional experience
Work History
Ice Cream Server/Cashier
Northside Creamery
Westfield, Massachusetts
05.2026 - Current
- Worked in seasonal position ending November 1st
- Welcomed guests and provided flavor and topping recommendations to enhance their experience
- Operated the cash register and processed customer payments
- Ensured cleanliness of serving area and sanitized utensils to uphold health standards
- Completed closing duties by cleaning workstations, restocking supplies, and disposing of trash to prepare for next day
- Cleaned and organized the utensil area, napkin station, and restroom facilities.
Cheerleading Coach
Easthampton Football Association
Easthampton, Massachusetts
08.2024 - 11.2024
- Coached cheer routines for Easthampton Football Association youth game days, enhancing team performance during events.
- Trained athletes in proper technique for stunts, tumbling, jumps, cheers, and dances, improving overall skill levels and confidence.
- Ensured safety protocols were followed at all times by athletes and staff.
- Maintained the condition of mats, trampolines, uniforms, pom-poms, and other team equipment by cleaning, repairing, or replacing items to uphold safety and cleanliness standards.
- Defined team conduct expectations to promote discipline and teamwork.
Education
High School Diploma -
Hampshire Regional High School
Westhampton06-2028
Skills
- Food safety
- Customer service
- Cash handling
- Point of sale
- Customer engagement
- Sales support
- Conflict resolution
- Inventory monitoring
- Team leadership
- Reliability
Timeline
Ice Cream Server/Cashier
Northside Creamery
05.2026 - Current
Cheerleading Coach
Easthampton Football Association
08.2024 - 11.2024
High School Diploma -
Hampshire Regional High School