Grace Mancia
Fort Wayne,IN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Tillys
04.2021 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Intern
Big Brothers Big Sisters
06.2021 - 09.2021
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Education
Bachelor of Science - Early Childhood Education
Indiana University - Purdue University Fort Wayne
Fort Wayne, IN05.2025
Skills
- Product and Service Knowledge
- Recruiting and Interviewing
- Task Delegation
- Employee Performance Evaluations
- Operations Management
- Contract Management
- Employee Performance Evaluation
- Customer Relations
- Retail Operations
- Project Management
- Customer Relationship Management (CRM)
- Strategic Planning
- Promotional Planning
- Staff Management
Timeline
Intern
Big Brothers Big Sisters
06.2021 - 09.2021
Assistant Manager
Tillys
04.2021 - 09.2023
Bachelor of Science - Early Childhood Education
Indiana University - Purdue University Fort Wayne
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