Grace Marcano
Kissimmee,Florida
Summary
Expand my knowledge while I can be a useful tool for the company at all times, to bring progress personally and to the company. Be efficient in my workplace and foster an atmosphere of cordiality and companionship.
Overview
14
14
years of professional experience
Work History
Permit Coordinator
Lumio
Orlando, FL
04.2021 - 08.2024
- Ensuring that all permits are issued in a timely manner while maintaining compliance with regulatory requirements.
- Reviewing and approving applications for permits, licenses, or other authorizations before processing them
- Coordinating with other departments within an organization to ensure that all permits are issued in a timely manner
- Complete/submit permit application forms to local authorities
- Track the status of permits
- Submit permit packages via online systems, fax, or in person, if necessary
- Primary responsibility for management and efficiency of the permit and plan review activity for residential, commercial, and multi-review building permit program.
- Verify that applications and attachments are complete and enter information into database.
- Route permit applications, plans, and specifications to the Building Official and other divisions and departments throughout the City for review and approval. Coordinate revision of submittals to appropriate departments for final approval.
- Maintain and verify contractor licensing and bonding insurance of permit applicants, as required by state law and City ordinances.
- Assisted with the coordination of activities between multiple departments for permit processing.
- Created and maintained accurate records of permits, applications, and related documents.
- Prepared lists of overdue accounts, license suspensions and issuances.
Shift Leader
Walgreens
Kissimmee, FL
11.2014 - 03.2021
- Provides customer service in the photo area, including digital passport photo service and suggestive sell of promotional photo products
- Models and shares customer service best practices with all team members
- Train other Team Members in photo Department -Head Cosmetician
- Greets, listens, and engages customers to identify their needs
- Provides expertise in product demonstrations and consultations
- Engages customers by greeting them and offering assistance with products and services -Shift Lead
- Cash Handling
- Inventory,Counts
- Receiving
- Customer Service
- Pharmacy
- Review Orders, exceptions, release Orders
- Open and Close store
- Coach Team members
- Exterior and interior maintenance
- Perform pharmacy Functions
- Models & Shares customer service best practices with all team members to deliver a distinctive & delightful customer experience, including interpersonal habits
- Training Team Members in all departments
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Helped customers find specific products, answered questions and offered product advice.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
Server, Trainer
Romanos Macaroni Grill
Guaynabo, Puerto Rico
12.2010 - 12.2014
- Cash handling -Server -Host
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Addressed complaints to kitchen staff and served replacement items.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
- Conducted training classes for employees on features and operation of products, client tools and processes.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Surgical Technologist
San Jorge Children’s Hospital
Bayamon, Puerto Rico
08.2014 - 11.2014
- Assisting Surgeons -Inventory -Patient Care
- Restocked supplies, confirming sufficient inventory levels prior to procedures.
- Assessed care needs during procedures, providing assistance to staff.
- Performed sterilization processes after procedures to complete room turnaround.
- Followed standard precautions using personal protective equipment to maintain safe and secure settings.
- Transported patients to holding area to prepare for operating procedures.
Education
Operating Room Technician Course -
Instituto De Banca Y Comercio
Puerto Rico, Bayamon PR01.2015
High school diploma -
Tomas C Ongay
Puerto Rico, Bayamon PR05.2007
Notary Public
Orlando, FLSkills
- City Ordinances Knowledge
- Professional Correspondence
- Account Management
- Problem-Solving Abilities
- Office Management
- Licensing Procedures
- Agenda Packet Creation
- Payment Collection
- Legal Documents
- File Management
- Team Building
- Training & Development
- Relationship Building
- Data Management
- Submittals
- Reliable & Trustworthy
- Good Work Ethic
- Fluent in Spanish
- People Skills
- Supervision & Leadership
- Computer Skills
- Microsoft Office
- Customer Service
- Planning & Organizing
- Detail Oriented
- New Hire Training
- Multitasking
- Verbal Communication
- Professional correspondence
- Typing 55-60 WPM
- Legal Documentation
- Data Entry
- Leadership
- Planning
- Task Prioritization
Affiliations
- Permit Submittal Process in Florida
- Permit Submittal Process in South Carolina
- Revisions
- Extensions
- Cancellations
- Corrections
- HOA
Timeline
Permit Coordinator
Lumio
04.2021 - 08.2024
Shift Leader
Walgreens
11.2014 - 03.2021
Surgical Technologist
San Jorge Children’s Hospital
08.2014 - 11.2014
Server, Trainer
Romanos Macaroni Grill
12.2010 - 12.2014
Operating Room Technician Course -
Instituto De Banca Y Comercio
High school diploma -
Tomas C Ongay
Notary Public
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