Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Grace Marin

Plano,TX

Summary

Dynamic sales associate with a proven track record at Homegoods, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through effective problem-solving and cash handling accuracy. Adept at collaborating with teams to drive sales and maintain inventory, ensuring a seamless shopping experience for all patrons.

Overview

4
4
years of professional experience

Work History

Sales Associate

Homegoods
09.2024 - 08.2025
  • Assisted customers in product selection and provided exceptional service to enhance shopping experience.
  • Maintained accurate inventory levels, ensuring timely restocking of merchandise on sales floor.
  • Collaborated with team members to create visually appealing product displays that attracted customer attention.
  • Processed transactions efficiently at point-of-sale, handling cash and credit payments accurately.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Hostess

Mi Cocina
10.2023 - 04.2025
  • Greeted and seated guests, ensuring efficient flow of restaurant operations.
  • Managed reservation system, optimizing guest seating arrangements for maximum capacity.
  • Provided exceptional customer service, addressing inquiries and enhancing dining experience.
  • Collaborated with kitchen staff to coordinate timely meal preparation and delivery.
  • Monitored dining area for cleanliness, assisting in maintaining ambiance and hygiene standards.
  • Handled guest complaints with professionalism, striving to resolve issues promptly and satisfactorily.
  • Supported special events by coordinating seating plans and managing guest lists effectively.
  • Assisted in training new hosts, promoting teamwork and effective communication skills.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Provided patrons with estimated waiting times during peak service hours.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Delivered pick-up and curbside orders to guests.
  • Promoted business loyalty by fostering positive customer relationships.
  • Advised customers about special offerings and menu items to help drive sales.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Host

Fords Garage
10.2023 - 03.2025
  • Greeted and seated guests, ensuring a welcoming atmosphere.
  • Managed waitlist and reservations using OpenTable system for optimal guest flow.
  • Assisted servers with menu explanations, enhancing dining experience through effective communication.
  • Collaborated with kitchen staff to accommodate special requests and dietary restrictions efficiently.
  • Handled guest inquiries and concerns promptly, fostering positive relationships and repeat business.
  • Answered customer questions about hours, seating, and menu information.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Opened and closed seating sections according to volume of guests.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

Cashier

Market Street
01.2022 - 10.2023
  • Processed customer transactions accurately using point-of-sale systems.
  • Assisted customers with product inquiries and provided excellent service.
  • Maintained cleanliness and organization of checkout area for efficient operations.
  • Collaborated with team members to ensure smooth shift transitions and workload balance.
  • Resolved customer complaints promptly, ensuring satisfactory resolutions and retention.
  • Engaged in continuous learning about products to enhance customer interactions.
  • Trained new staff on operational procedures and customer service protocols.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Education

Plano West Senior High School
Plano, TX
05.2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • Cash handling accuracy
  • Client service
  • Store opening and closing
  • Sales expertise
  • Product sales
  • Sales strategies
  • Complex Problem-solving
  • Customer needs assessment
  • POS system operation
  • Meeting deadlines
  • Professional demeanor
  • Retail store operations
  • Guest relations
  • Sales training
  • Inventory tracking
  • Business development
  • Relationship selling
  • Negotiation tactics
  • Shipment processing

Languages

Spanish
Professional Working

Timeline

Sales Associate

Homegoods
09.2024 - 08.2025

Hostess

Mi Cocina
10.2023 - 04.2025

Host

Fords Garage
10.2023 - 03.2025

Cashier

Market Street
01.2022 - 10.2023

Plano West Senior High School

Similar Profiles

CREATE PROFILE