Grace Martin
Collin College Graduate
Allen,TX
1
Certification
5
years of professional experience
Skilled Certified Nursing Assistant (CNA) and Medical Scribe with hands-on experience in veterinary care and customer service. Enhanced front-desk operations through digital training and adapted to back-end roles, fostering collaboration and productivity in diverse teams. Committed to upholding professionalism in healthcare and veterinary settings.
Work History
Medical Scribe
8 Months- Completed a DUAL CREDIT Certification in Medical Scribe.
- Mentored new scribes on best practices for accurate documentation and workflow optimization.
- Streamlined documentation processes, reducing turnaround time for medical records completion.
- Coordinated communication between physicians and patients regarding follow-up care instructions and treatment plans.
- Enhanced efficiency by organizing clinical data and preparing charts prior to patient appointments.
- Ensured compliance with medical documentation standards and regulations to maintain patient confidentiality.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
Host/Kennel Tech
3 Months- First worked as Host, applying communication and expert skills to check dogs in to the system.
- I applied my computer skills as well.
- I changed to the role Kennel Technician half-way through to get a understanding of behind the scenes.
- I applied my physical work and responsibility of animal care for dogs and understanding dogs' behavior.
- Coordinated pet care activities, maintaining high standards of safety and service quality.
- Provided detailed information on services and products, enhancing customer experience and satisfaction.
- Assisted in inventory management, ensuring adequate supplies for daily operations and services.
- Implemented process improvements that streamlined guest check-in procedures, reducing wait times.
- Monitored facility cleanliness and upkeep, promoting a safe environment for pets and visitors.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
CNA DUAL CREDIT
9 Months- Worked under a college professor, attending a local Assisted Living community.
- I worked under nurses who are well-experienced, learned how to communicate and be responsible of learned medical experiences from learning them.
- I was challenged to see parts of assisted living that became a part of my emotional maturity.
- Collaborated with multidisciplinary teams to develop individualized care strategies.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Stable Hand
1 Year 3 Months- Horseback Riding, whilst learning further on about horse care.
- Developed standard operating procedures for equine care, enhancing overall stability operations.
- Provided consistent high-quality care to horses by diligently monitoring their physical condition throughout daily interactions.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
Education
High School Diploma
- GRADUATE OF ALLEN HIGH SCHOOL
- 3.2 GPA
- Extracurricular Activities: HORSEBACK RIDING, SCREENWRITING, AND MUSIC STUDIES.
- Dual-Credit certifications in CNA and MEDICAL SCRIBE.
Medical Scribe Certification - Medical Scribe
Skills
Clinical documentation
Medical facility sanitation
Patient data management
Patient history taking
Documentation
Patient care
Patient consultation
Financial record keeping
Data entry efficiency
Grammar expertise
Workspace cleanliness
Microsoft Office
Microsoft Word
Filing
Technical Proficiency
Transport coordination
Clinical exposure
Medical terminology
Patient interaction
Detail-oriented approach
Patient management
Problem-solving
Customer support
Customer communication
Statistical analysis
Customer service
Patient assessment
Clear verbal communication
Phone answering
Basic phone etiquette
Guest services
Communication skills
Customer complaint resolution
Appointment scheduling
Management
Leadership
Teamwork
Sales
Upselling
Retail sales
Retail sales transactions
Client phone interaction
Balancing cash drawers
Cash register operations
Credit card payment processing
Depositing cash
Food safety
Food handling
Sanitation
Disinfection procedures
Floor cleaning
Cleaning
Packing
Stocking
Driving
Outdoor work
Climbing
Pet care
Animal care
Animal handling
Pet care advising
Patient outreach
Equine experience
Healthcare communication
Animal restraint
Patient services
Patient monitoring
Pet care facility disinfecting
Healthcare compliance
Barista experience
Journalism
Data input
Typing
Windows
MacOS
Office administration
Multi-line phone systems
Workflow improvements
Adept multi-tasker
Patient education
Organizational ability
Home visit communication
Clinical assistance
Electronic health records
Determined
Detail-oriented approach
Data accuracy
Paperwork processing
Information gathering techniques
Problem-solving
Data entry expertise
Workflow improvements
Computer literacy proficiency
Medication knowledge
HIPAA compliance
Medical abbreviations
Critical thinking
Order processing
Clinical coding
Documentation
History documentation
Documentation accuracy
HIPAA requirements
Efficient organizer
Certification
Driver's License
Languages
Bilingual
English - Fluent
Timeline
Host/Kennel Tech
PetSuites
12.2025 - 03.2026Read More
Medical Scribe
Collin College Graduate
09.2025 - 05.2026Read More
CNA DUAL CREDIT
Collin County Community College
08.2024 - 05.2025Read More
Stable Hand
Woodhaven Country Club
05.2021 - 08.2022Read More
Allen High School
High School Diploma
Read More
Collin County Community College
Medical Scribe Certification from Medical Scribe
Read More
Additional Information
- References:
- Petsuites Mckinney
- Cinemark Reference:Benjaminlily582@gmail.com