Grace Martinez
Sales Associate
San Antonio,TX
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
2
2
years of professional experience
Work History
Sales Associate
Victoria's Secret & PINK
San Antonio, TX
11.2020 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Completed orders and organized product deliveries to meet customer timetables.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs with the average goal of 2 credits a day.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Bachelor of Science - Exercise Physiology
Midwestern State University
Wichita Falls, TX12.2024
Associate of Science - Radiologic Technology
Coastal Bend College
Beeville, TX05.2022
Skills
- Verbal and Written Communication
- Sales Expertise
- Upselling Techniques
- Educational Sales
- Teamwork and Collaboration
- Answering Customer Questions
- Suggestive Selling
- Garment Fittings
- Inventory Pricing
- Persuasive Selling
- Checking Inventories
- Returns and Refunds
- Cash Register Operations
- Preparation of Appeals
- Credit and Cash Transactions
- Item Fittings
- Quotas and Goals
- Following Up with Clients
- College Athletics
- Weight Training
- Exercise Physiology
- Athlete Discipline
- Community Relationship-Building
Timeline
Sales Associate
Victoria's Secret & PINK
11.2020 - Current
Bachelor of Science - Exercise Physiology
Midwestern State University
Associate of Science - Radiologic Technology
Coastal Bend College
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