Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Grace Maruska

Summary

Dynamic professional with a proven track record in customer service and team leadership, notably at Starbucks. Skilled in cash handling and maintaining high standards of cleanliness, I excel in fast-paced environments, ensuring customer satisfaction and team efficiency. Demonstrates exceptional attention to detail and an adaptive, creative approach to problem-solving.

Overview

11
11
years of professional experience

Work History

Barista

Starbucks
09.2022 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Farm Hand

The Horse Farm
02.2013 - 08.2023
  • Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
  • Loaded and unloaded farm supplies and materials and stored in correct barn location.
  • Maintained and repaired fences, buildings and other farm structures as part of groundskeeping duties.
  • Operated farm equipment such as tractors and trucks with extreme care and precision.
  • Replaced animal's hay and water regularly while watching animals for changes in behavior or demeanor.
  • Supervised work activities of farm laborers and provided instruction and guidance.

Pet Sitter

Rover.com
09.2020 - 05.2022
  • Prepared food and water following instructions from pet owners.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
  • Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.

Lifeguard

AquaPro
05.2017 - 08.2020
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Attentively monitored swimmers to identify distress.
  • Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.

Education

Bachelor of Arts - Journalism

University of Colorado At Boulder
Boulder, CO
08.2024

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Strong communicator
  • Effective problem-solver
  • Active listener
  • Team Leadership
  • Adaptive and creative
  • Up-selling
  • Sales expertise
  • Point of sale operation
  • Customer Service
  • Time Management
  • Attention to Detail
  • Heavy Lifting
  • Dependable and Hardworking

Timeline

Barista

Starbucks
09.2022 - Current

Pet Sitter

Rover.com
09.2020 - 05.2022

Lifeguard

AquaPro
05.2017 - 08.2020

Farm Hand

The Horse Farm
02.2013 - 08.2023

Bachelor of Arts - Journalism

University of Colorado At Boulder

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Grace Maruska