Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Interests
Extracurricular activities
Timeline
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Grace Masi

Venice,FL

Summary

Proven customer service expert from Publix, adept in CRM and maintaining composure under pressure. Excelled in enhancing customer loyalty and satisfaction, significantly improving team morale. Skilled in multitasking and organization, I consistently exceeded service goals, leveraging product knowledge and empathy to resolve complaints efficiently.

Offering strong interpersonal skills and willingness to learn and develop in customer-focused environment. Delivers ability to quickly understand and apply new concepts, ensuring smooth and accurate transaction processing. Ready to use and develop communication and problem-solving skills in customer service role.

Diligent skills with background in customer service and cashiering. Proven ability to handle transactions accurately and efficiently while maintaining positive customer experience. Demonstrated excellent communication and problem-solving skills in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Customer Service Cashier

Publix
03.2023 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Answered product questions using knowledge of sales and store promotions.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Enhanced customer experience by providing prompt and accurate transactions.
  • Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.

Education

High School Diploma -

Venice High School
Venice, FL
05-2026

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Product knowledge
  • Merchandise restocking
  • Customer relationship management (CRM)
  • Time management
  • Attention to detail
  • Multitasking and organization

Accomplishments

  • Resolved product issue through consumer testing.
  • Leadership position on Marching Band (International Band)
  • Solo& Ensemble superior ratings at districts and states


Affiliations

  • Venice High Marching Indians
  • Girls for Med Medical Club
  • Science National Honors Society
  • IB music

Interests

  • Music
  • Creative Writing
  • Adventure Travel
  • Historical Exploration
  • Analysis
  • Philosophy
  • Psychology
  • Passionate about balancing physical health with mental and emotional wellness
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Animal Welfare Advocacy
  • Volunteer Work
  • Offering time and support to shelters for the homeless, women, and animals

Extracurricular activities

Marching Band, Girls for Med Medical Information Club, Science National Honors Society, Philospohy Club, Film Club, IB Music

Timeline

Customer Service Cashier

Publix
03.2023 - Current

High School Diploma -

Venice High School

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