Social Work Advocacy
Grace Matherly
Princeton,WV
Summary
Skilled cleaning team member with years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals, and restocking supplies.
I am dependent and diligent, with a positive attitude and a strong work ethic. I have knowledge of safety protocols and cleaning procedures and skills in maintaining clean and orderly facilities. I am committed to creating a safe and welcoming environment for all.
Overview
25
25
years of professional experience
Work History
Custodian
Hess
08.2014 - 06.2024
- Emptied trash cans and recycling bins to keep buildings clean and germs-free.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces and premises clean inside and outside.
- Replaced and refilled paper towels and toilet paper dispensers for users' convenience.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents, and other cleaning emergencies to maintain cleanliness standards throughout assigned shifts.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergencies such as spills or leaks, minimizing damage and ensuring safety.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
- Ensured a healthy learning environment by thoroughly cleaning classrooms, restrooms, and common areas.
- Checked in and stocked inventory throughout the facility.
- Deep cleaned or replaced flooring, performing stripping, sealing, and finishing tasks.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce the risk of injury or illness.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Supported event setup and tear-down, contributing to successful school functions.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
Store Manager
Family Dollar
06.1999 - 08.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- I addressed customer complaints quickly, client relationships, and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training, and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
- Completed point-of-sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at the front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing adequate security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, and policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety, and cleanliness.
- Collaborated with other managers to develop company-wide initiatives to improve overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Streamlined communication between staff and management, ensuring all team members were informed of policy changes and promotions.
- Improved store layout for better customer flow and product visibility, increasing average purchase size.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Improved inventory management efficiency and accuracy by implementing a new stock control system.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Cultivated a strong team by hiring motivated individuals and fostering a collaborative workplace, leading to improved store performance.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining a safe environment for staff and customers.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Boosted store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Reduced employee turnover by creating a supportive work environment and recognizing outstanding performance.
Education
No Degree - Social Work
Concord University
Athens, WV05-2026
High School Diploma -
Mercer County Schools Adult Education
Princeton, WV12-2021
Skills
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Customer service
- Attention to detail
- Problem-solving
- Time management
- Team collaboration
- Work prioritization
- Inventory management
- Employee training
- Room setup and breakdown
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Interests
Certification
- West Virginia Driver's License
Accomplishments
- Exceeded monthly store sales goals multiple months in a row.
- Store Manager of the year award
Languages
English
Full Professional
Work Preference
Work Type
Part TimeWork Location
RemoteOn-SiteImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time off401k matchSoftware
Microsoft, Excel, Word and eager to learn more
Timeline
Custodian
Hess
08.2014 - 06.2024
Store Manager
Family Dollar
06.1999 - 08.2014
No Degree - Social Work
Concord University
High School Diploma -
Mercer County Schools Adult Education
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