Grace Mattix
Summary
Proven leader in operational efficiency and strategic planning, I significantly enhanced organizational productivity at Pinewood 30A. Expert in operations oversight and teamwork, my approach resulted in improved process flows and customer satisfaction. Skilled in data analysis and customer relations, I fostered a culture of performance excellence and collaboration.
Overview
3
3
years of professional experience
Work History
Director of Operations
Pinewood 30A
2023.05 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Collaborated with other departments to develop and execute long-term corporate goals and objectives.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
Leasing and Marketing Manager
Village Promenade
2022.09 - 2023.04
- Tracked marketing campaign success through data analysis, refining tactics based on performance metrics for continuous improvement.
- Increased leasing rates by implementing innovative marketing strategies and conducting thorough market research.
- Implemented customer service training programs for leasing staff members, emphasizing the importance of attentive listening skills when addressing tenant inquiries or concerns.
- Coordinated open house events, showcasing properties to potential renters and contributing to increased lease signings.
- Organized regular team meetings covering pertinent updates related to project progress reports or changes in company policies affecting job responsibilities among team members involved in marketing or leasing efforts.
- Conducted regular market analyses to remain informed about current trends affecting rental rates or tenant preferences, adjusting marketing strategies accordingly for optimal performance outcomes.
- Developed targeted advertising materials tailored to specific demographics, effectively reaching desired audiences and driving interest in available properties.
- Collaborated with maintenance teams to address tenant concerns promptly, maintaining high levels of resident satisfaction and retention.
- Built strong relationships with local businesses, fostering partnerships that supported community events and enhanced property reputation.
- Mentored junior leasing agents, providing guidance and support to enhance their professional development and performance outcomes.
- Managed social media accounts to promote available properties, driving online engagement and attracting new leads.
- Collected and maintained careful records of rental payments and payment dates.
Leasing Consultant
Village Promenade
2021.04 - 2022.09
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Distributed and followed up on tenant renewal notices.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
Education
Bachelor of Science - Public Relations
Ball State University
Muncie, IN05.2023
Skills
- Operational Efficiency
- Strategic planning and execution
- Operations Oversight
- Strategic Planning
- Teamwork and Collaboration
- Decision-Making
- Customer Service Management
- Performance Evaluation and Monitoring
- Customer Retention
- Goal Setting
- Calendar Management
- Sales Promotion
Timeline
Director of Operations
Pinewood 30A
2023.05 - Current
Leasing and Marketing Manager
Village Promenade
2022.09 - 2023.04
Leasing Consultant
Village Promenade
2021.04 - 2022.09
Bachelor of Science - Public Relations
Ball State University
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