Summary
Overview
Work History
Education
Skills
Timeline
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Grace Mattix

Summary

Proven leader in operational efficiency and strategic planning, I significantly enhanced organizational productivity at Pinewood 30A. Expert in operations oversight and teamwork, my approach resulted in improved process flows and customer satisfaction. Skilled in data analysis and customer relations, I fostered a culture of performance excellence and collaboration.

Overview

3
3
years of professional experience

Work History

Director of Operations

Pinewood 30A
05.2023 - Current
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Collaborated with other departments to develop and execute long-term corporate goals and objectives.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.

Leasing and Marketing Manager

Village Promenade
09.2022 - 04.2023
  • Tracked marketing campaign success through data analysis, refining tactics based on performance metrics for continuous improvement.
  • Increased leasing rates by implementing innovative marketing strategies and conducting thorough market research.
  • Implemented customer service training programs for leasing staff members, emphasizing the importance of attentive listening skills when addressing tenant inquiries or concerns.
  • Coordinated open house events, showcasing properties to potential renters and contributing to increased lease signings.
  • Organized regular team meetings covering pertinent updates related to project progress reports or changes in company policies affecting job responsibilities among team members involved in marketing or leasing efforts.
  • Conducted regular market analyses to remain informed about current trends affecting rental rates or tenant preferences, adjusting marketing strategies accordingly for optimal performance outcomes.
  • Developed targeted advertising materials tailored to specific demographics, effectively reaching desired audiences and driving interest in available properties.
  • Collaborated with maintenance teams to address tenant concerns promptly, maintaining high levels of resident satisfaction and retention.
  • Built strong relationships with local businesses, fostering partnerships that supported community events and enhanced property reputation.
  • Mentored junior leasing agents, providing guidance and support to enhance their professional development and performance outcomes.
  • Managed social media accounts to promote available properties, driving online engagement and attracting new leads.
  • Collected and maintained careful records of rental payments and payment dates.



Leasing Consultant

Village Promenade
04.2021 - 09.2022
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Greeted clients, showed apartments, and prepared leases.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Enhanced community atmosphere by planning and executing engaging resident events.
  • Distributed and followed up on tenant renewal notices.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.


Education

Bachelor of Science - Public Relations

Ball State University
Muncie, IN
05.2023

Skills

  • Operational Efficiency
  • Strategic planning and execution
  • Operations Oversight
  • Strategic Planning
  • Teamwork and Collaboration
  • Decision-Making
  • Customer Service Management
  • Performance Evaluation and Monitoring
  • Customer Retention
  • Goal Setting
  • Calendar Management
  • Sales Promotion

Timeline

Director of Operations

Pinewood 30A
05.2023 - Current

Leasing and Marketing Manager

Village Promenade
09.2022 - 04.2023

Leasing Consultant

Village Promenade
04.2021 - 09.2022

Bachelor of Science - Public Relations

Ball State University
Grace Mattix