Grace Matty
Roseville,CA
Summary
Aspiring sales and communications professional with a strong work ethic and a focus on the healthcare industry. Proven ability to collaborate in team settings and excel in self-directed roles. Skilled in problem-solving and delivering effective solutions to meet business objectives with a can-do attitude. Currently pursuing a Communications degree with a Business minor at Texas Christian University, aiming to contribute to a dynamic organization.
Overview
3
3
years of professional experience
Work History
Barista Shift Lead
Dutch Bros. Coffee
Fort Worth, Tx
08.2023 - Current
- Elevate team performance by fostering a positive and energetic work environment
- Prepared coffee, tea, and espresso-based drinks to order
- Provided training and mentorship to new baristas on product knowledge, shop knowledge, and technique
- Ensured adequate stock levels
- Delegated tasks among team members
- Developed effective relationships with customers through friendly interactions and excellent product knowledge
Marketing & Communications Intern
Colonial Country Club
Fort Worth, TX
10.2024 - 01.2025
- Drove member engagement through creative marketing campaigns, social media content, and event promotions.
- Analyzed event attendance and member feedback to improve communications and optimize campaign strategies.
- Supported design and content creation for newsletters, flyers, and digital platforms to strengthen club branding, while collaborating with staff.
- Assisted in creating marketing campaigns to promote club events and amenities.
- Managed social media accounts and content creation to engage members and increase visibility.
- Supported internal communications and design projects, including newsletters and promotional materials.
- Collaborated with staff to enhance member experience and strengthen club branding.
Assistant Manager
Mr. Pickles
Rocklin, Ca
12.2022 - 08.2023
- Drive customer loyalty through unique promotions and community events.
- Analyze daily sales trends to effectively manage scheduling, ensuring optimal staffing during peak hours and maximizing customer satisfaction.
- Followed strict procedures for food handling, storing, rotating, and disposing.
- Developed and implemented training programs for new staff members, emphasizing customer service, and quality control standards.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Bachelor of Science - Communications Major, General Business Minor
TEXAS CHRISTIAN UNIVERSITY
Fort Worth, TX05.2026
Skills
- Management
- Customer Service
- Problem-Solving
- Work-Endurance
- Leadership
- Goal Oriented
- Team Development
- Product Demonstration
- Content creation
- Relationship building
- Hospitality and accommodation
- Verbal and written communication
Websites
Extracurricular Activities
Gamma Phi Beta Sorority at Texas Christian University, Bid Day Chairwomen, Philanthropy Committee, Carnation Crew Leader
References
References available upon request.
Timeline
Marketing & Communications Intern
Colonial Country Club
10.2024 - 01.2025
Barista Shift Lead
Dutch Bros. Coffee
08.2023 - Current
Assistant Manager
Mr. Pickles
12.2022 - 08.2023
Bachelor of Science - Communications Major, General Business Minor
TEXAS CHRISTIAN UNIVERSITY